Sr. Customer Service with French - Shipping & Logistics

WNS Global Services is a recognized leader in business process outsourcing (BPO).

We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. 

• Customer interaction experience
• Ability of self-learning on live job
• C1 or equivalent level of competency in French
• Touch Typist with a minimum typing speed of 25 wpm with 85% accuracy (Optional)
• Excellent communication skills
• Hands on experience of using desktop or Laptop with headset.
• Comfort in Learning and Using Digital Tools
• Knowledge of using  Virtual meeting application e.g.; Skype, Zoom or WebEx
• Intermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or Laptop
• Willingness to work in 24*7 environment

• Capture the details in the system, follow instructions as mentioned in process manual, deliver goals target as per KPI.
• Capture the details of the Airway Bill in the Client system.
• Capture the details of the Bill of Lading in the system.
• Understand the various documents received from Client and accordingly update the system.
• Insert  various rate sheets in the system/template  after making changes as per the instructions.
• Capture the details of the various documents related with Ocean Transportation.
• Insert the logs received from Client in the Client Application
• Answer customer calls and provide solutions
• Should follow the instructions as mentioned in the Process Manual
• Deliver the goals and targets as per the defined KPI's
• Deliver the goals and targets as per defined KPI's
•  Follow the company policies and procedures under the guidelines aligned by supervisor and manager

Job Description

• Capture the details in the system, follow instructions as mentioned in process manual, deliver goals target as per KPI.
• Capture the details of the Airway Bill in the Client system.
• Capture the details of the Bill of Lading in the system.
• Understand the various documents received from Client and accordingly update the system.
• Insert  various rate sheets in the system/template  after making changes as per the instructions.
• Capture the details of the various documents related with Ocean Transportation.
• Insert the logs received from Client in the Client Application
• Answer customer calls and provide solutions
• Should follow the instructions as mentioned in the Process Manual
• Deliver the goals and targets as per the defined KPI's
• Deliver the goals and targets as per defined KPI's
•  Follow the company policies and procedures under the guidelines aligned by supervisor and manager