Technical Support Specialist - Tier 1 Support, 24/7 shifts

Angajator: Honeywell
Domeniu:
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.07.2022
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Qualifications:

    Has a University degree or in process of obtaining one;
    Minimum 1year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS;
    Fluent in English.

    We offer:

    Medical plan provided by Omniasig;
    Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
    Transportation budget and fuel cards;
    Business Travel Accident Insurance;
    Voluntary defined contributory pension plan;
    Meal allowance;
    Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Responsabilitati

    Are you ready to help us make the future?

    We have an opportunity for a Sr. Technical Support Specialist to join our Honeywell Safety and Productivity Solutions team in Bucharest. The Technical Support Specialist is the primary customer facing Technical Support contact for customers, both external as well as internal. Primary responsibility is to help customers to solve technical issues and to answer any questions about the features and capabilities of the products.

    Sr. Technical Support Specialist responsibilities:

    Remote diagnostics, troubleshooting, analysis and resolution of support issues;
    Follows established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax);
    Works effectively with other management and customers to quickly address problems as they arise;
    Properly log all information into the problem management system;
    Escalate issues to the appropriate contacts in a timely manner and ensure end user;
    Contribute authoring, reviews, and updates of knowledge relating to assigned customer or product.

    Alte informatii

    weekend bonus + night shifts hours bonus
    Hybrid work: 3 days from the office in Pipera