Order Management Analyst (Core Team)

Company Description
  Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services in the areas of Mobility, Monitoring, Customer Experience, Business Services and Global Services. Starting with 2007, the site in Timisoara delivers a comprehensive full service to Bosch Group and external clients. Business Services in Timisoara
We have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. 
Our technical support finds fast and efficient solutions in response to requests concerning our technology and products - for customers as well as for their technical partners and associates. Global Services in Timisoara
We support Bosch Group in Finance, Accounting and Purchasing areas.
Our Finance & Accounting specialists find efficient solutions to ensure the smooth running of all finance, accounting and purchasing processes. The range of services include general accounting and financial reporting, debt management, receivables, payables and travel expenses management, as well as general ledger and balance sheets management.
In addition, our Purchasing specialists in Timisoara offer a wide range of purchasing services: global support in catalogue management and tender management, Europe regional Purchase Order processing, Best price call, Parts on stock processing, invoice clearing, and 2nd level support for customers and suppliers.
  Qualifications
 

• Language skills: English B2;
• Excellent written and oral communication skills;
• Customer Service experience;
• Attention to detail;
• Analytical thinking;
• Ability to synthesize;
• Team-player;
• PC skills: MS Office (Excel, Word);
• Multitasking;

• Flexible benefits - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;
• The 13-th salary - Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays;
• Meal tickets - A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 17 Ron;
• Flex-time possibility - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your team Leader;
• Home office - We want you to work however fits you best. We offer the standard possibility to work from home 50% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information. During pandemic times we take added care of your health and you will be working from home 100% of the time (for special situations you can come to the office);
• Medical subscription - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;
• Psychological counseling – Through the medical subscription, you can benefit from a number of free psychological counseling sessions at Clinicile Oana Nicolau and a discounted price afterwards. Stress management, anxiety, parenting, burnout, psychotherapy individual and for couples, are all topics you can address.
• Relocation package - If you’re being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid together with your first salary.
• Referral bonuses - We build our teams on trust, so we encourage you to refer new candidates to us through our program: Recommend Bosch. For certain positions we will honour you with an attractive bonus;
• Language courses - A new language is a key to a new world, so we invite you to learn languages in your free time, and get a discount of up to 1200 RON/ year (e.g.: two modules of 600 RON each). Please note that the discount is based on the certification that you have passed the specific module.
• Professional development - Great opportunities to develop yourself within the company;
• Life events celebration - Your family is growing while working at Bosch? We congratulate your newborn with a 1000 Euro bonus;
• Celebrate together - We Like to give presents to our Loved ones, therefore we offer you 150 Ron for Christmas and for Easter. Your minor children will enjoy this benefit too, as they will also receive 150 Ron;
• Unforeseen situations - In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis);
• Growing number of vacation days - Work-life balance is essential for us, therefore we offer you 1 more day of vacation for every 2 years you spend in Bosch. We start with 23 days. From 2023, we will start with 25 days.
• Sport benefits - Being active helps you in your personal and professional Life, so we encourage you to stay in shape by using the 7Card and the discount from Smartfit Studio; See also: flexible benefits;
• Internal communities - You are welcome to become an active member of our internal communities: Trainers Community, Wellbeing Community, Quality Ambassadors, Project Management Ambassadors, IT Community and many others;
• Discounts to our partners - We have a strong network in our community so that we can offer you discounts to various business such as ISHO and others;
• Trainings and certifications -We believe in a Life-Long Learning approach, so we invite you to take part in technical and soft skills trainings;
• Professional Development - Great opportunities to develop yourself within the company.
• Team-buildings - We organize yearly team-building activities for your department, so you get to know each other and build trust among your peers;
• International Assignments - You have the possibility to work on international projects with and in other Bosch Locations, as we have offices in more than 60 countries worldwide;
• Diversity and multicultural mindset - More than 10 different nations are represented and several Languages are spoken by our colleagues. Diversity Day is a special day dedicated to sharing our diverse cultural experiences;
• Bookster- the road to self improvement is paved by books. Borrow the books that interest you and your family through the Library that comes to your office.

• Timely and Accurate Order & Quotation Processing in SAP;
• Provide customers with information related to price and availability, order status, products etc.
• Process customer returns via SAP;
• Claims management;
• Manage the open orders by extracting and analysing
• SAP reports;
• Monitoring the order status for invoicing purposes;
• Keeps customer informed about its order execution status on daily basis;
• Provide prompt and courteous service to customers by using communication skills to listen, interpret and respond to customer needs, to ensure customer satisfaction objectives are achieved;
• Ensure customer issues via telephone/email are dealt with promptly and within a minimum timeframe;
• Raise requests for creating and updating SAP data (customer master data).
• Communicate with other departments to ensure that customers' needs and claims are being dealt with promptly;
• Active participation for the project related continuous improvement process.