Marketplace Account Engagement Manager

eMAG is a Romanian company founded in 2001, a pioneer of the Romanian online market, which also has a presence in Bulgaria, Hungary and Poland. For over 19 years, the company has been constantly investing in technology-based services developed in Romania that help customers save time and money.

Requirements:

Relevant experience in Account Management or similar role
Online ecommerce experience is a plus
Education: University graduate
Strong Microsoft Office skills [Excel, Word, Power Point]
Strong communication and negotiation skills (oral and written)
Ability to adjust and set priorities for the daily activities and tasks
English knowledge (medium/advanced level)
Positive attitude, eager to learn
Excellent problem-solving skills, critical thinking and analytical skills
Interest in setting up and improving processes
Demonstrated ability to translate customer needs into business and product requirements
Able to prioritize complex deliverables
The candidate should be confident, ambitious, a self-starter, team player with the ability to operate in a dynamic environment
Detail-oriented and strong follow-through

Main responsibilities:

Establish contact with each of the eMAG Marketplace partners allocated and create solid work relationships
Generate value for Marketplace partners selling their products through the eMAG website, developing the tools, capabilities and collaborating with cross functional teams to deliver the required results
Analyze huge sets of data, make correlations, draw valid conclusions and define personalized action plans, adapted to the needs of each partner
Addressing underperforming partners, determine the main issues that drove to those results and create improvement plans
Analyze all key performance indicators for these partners and, together with them, establish measures to correct all deviations
Follow up constantly on all established improvement methods and make sure they happen in due time
Perform multichannel analysis
Acquire an in-depth knowledge of all aspects relating to ecommerce (Commercial, Marketing, Operations)
Demonstrate excellent time-management skills and the ability to work independently, while using departmental resources, policies and procedures
Actively seek solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Draw conclusions based on big data analysis as a base for business decisions

Other information:

We know that benefits are important, that's why, at eMAG, we offer you a few options to choose from:
Medical subscription for Medicover, Medlife or Regina Maria.
A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG and Fashion Days gift cards, access to World Class gym or even professional development classes.
You will receive different discounts from our partners - banking, mobile, dental medicine, wellness or coffee shops.
You have access to the Bookster library.
You'll work in a friendly office. We redesigned our headquarters office to suit our new hybrid work model: we doubled the number of rooms destined for meetings and we equipped them with state-of-the-art technology to facilitate mixed meetings - online & offline.

Apply, and if your experience will be considered suitable for the role you wish, we will contact you by phone for more details.

eMAG Recruitment Team