HP2B Live Support Specialist

Job Description Applies developed HP2B and Canvas subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Provides day-to-day ongoing technical support, triaging, troubleshooting, and diagnosing B2B IT technical faults and ensure adequate and compelling solutioning for all technical issues.
• Provides appropriate solutions to the technical issues faced by the customers in a timely manner.
• Establishes and maintains strong relationship with end customer.
• Maintains proper level of communication with internal and external customers, to ensure total customer experience.
• Ensures excellent collaboration between teams and related departments.
• Follows appropriate escalation patch's for all cases entering User Support queues.

• First-level university degree or equivalent experience; may have advanced university degree.
• Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.
• Typically 1-2 years of experience supporting large accounts.

• Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
• Developing consulting, negotiation and influence skills.
• Solid understanding of core HP businesses and the revenue cycle.
• Superior research and analytical skills.
• Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.
• Demonstrated project management skills such as planning, execution and implementation.
• Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.
• Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
• Basic financial and business acumen.
• Ability to identify and implement customer-specific process improvements.

• Flexible working schedule.
• Medical services subscription.
• Other flexible benefits (Medical services for family, Dental Plan, Fitness Programs, Kindergarten, Transportation, Vacation Vouchers).
• Wellness program.
• Vendors discount program (Restaurants, cinema, clothing, and other).