German Technical Support

PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.

How We’re Different

Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.

What you bring to the table

1+ year of technical support experience: Preferably supporting customers via phone and chat. 
Experience installing and uninstalling apps from phones and computers
Excellent working knowledge of computer configurations and operating systems with the ability to be responsible for resolving technical issues
Excellent time management, procedural documentation skills, organizational skills, communication skills, and customer care skills
Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
Ability to thrive in a dynamic and evolving environment – must be adaptable
Metrics-driven and proven ability to handle a high volume of customer interactions
Strong conflict resolution skills and even temperament in challenging situations
Ability to properly understand and convey tone via spoken and written communications
Creative problem-solving skills 
Proactive attitude and ability to work with limited supervision

You’ll Be...

Providing excellent, friendly, and positive customer support in English and German via email, chat, and/or phone, both on-site and remotely 
Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better 
Savvy with web, computer, and smartphones
Able to work independently and collaboratively 

What We Provide

Full time with the potential for overtime if requested
Competitive compensation based on experience
Attractive benefits package including medical subscription, meal tickets and a work-from-from allowance
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development