BPO Supervisor with German

This job is no longer active!

View all jobs IGT Solutions active


View all jobs BPO Supervisor with German active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro

View all jobs Sales active on Hipo.ro


Employer: IGT Solutions
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.08.2022
    Remote work: On-site

    Main responsibilities

    • Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
    • Lead a team of up to 15 Contact Center Representatives
    • Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
    • Coaching a group of agents, leading by example, helping them to perform as a team
    • Perform Quality Control for the assigned project team
    • Interact with the client, share feedback on process priorities
    • Escalate superior process or client related needs to superior level together with suggested ways forward

    Your Profile
    • Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must
    • Strong people and team management skills proven in similar roles or environments
    • Knowledge of booking software such as Galileo, Amadeus is a valuable advantage
    • Able to work in changing environments, where flexibility and quick adaptation are key for success
    • Good performance indicators and reports management abilities
    • Independent, problem solver and customer focused
    • Min. 2 years of experience as a Supervisor or Team Leader across min. two processes
    • Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
    • Availability to work in rotational shifts (including night shifts)

    We Offer
    • Competitive salary package
    • Career growth opportunities within an international developing team

    Job-uri similare care te-ar putea interesa:

    Aplica fara CV
    Hybrid

    Aplica fara CV
    Hybrid

    Aplica fara CV
    Hybrid

    Vezi job-uri similare (352)