BPO Supervisor with German
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Employer: | IGT Solutions |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 21.08.2022 |
Remote work: | On-site |
Main responsibilities
- Team coordination in a contact center focused on delivering high quality support dedicated to leading international airlines, travel and/or tourism players
- Lead a team of up to 15 Contact Center Representatives
- Ensuring that the project assigned to you is functioning as per client specifications and all your team members are performing at set standards
- Coaching a group of agents, leading by example, helping them to perform as a team
- Perform Quality Control for the assigned project team
- Interact with the client, share feedback on process priorities
- Escalate superior process or client related needs to superior level together with suggested ways forward
Your Profile
- Fluent in German (min. C1 level speaking and writing) and solid English knowledge are a must
- Strong people and team management skills proven in similar roles or environments
- Knowledge of booking software such as Galileo, Amadeus is a valuable advantage
- Able to work in changing environments, where flexibility and quick adaptation are key for success
- Good performance indicators and reports management abilities
- Independent, problem solver and customer focused
- Min. 2 years of experience as a Supervisor or Team Leader across min. two processes
- Airlines, travel or tourism, BPO/SSC prior experience is a valuable advantage
- Availability to work in rotational shifts (including night shifts)
We Offer
- Competitive salary package
- Career growth opportunities within an international developing team
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