Call center with German

Angajator: VON Consulting SRL
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • Job la nivel national
    Actualizat la: 06.07.2022
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Cerinte

    With these skills, you are a great candidate:

    Must Have:
     Germany Level – B2 Plus Speaking Proficiency



    Nice to have:

     Strong verbal communication skills
     High problem-solving skills
     Proficiency in using MS Office applications is a plus

    Responsabilitati

    With these activities, you will have a great impact on our business:
     Respond efficiently and effectively to customer queries through all available omni-
    channels (phone, chat, incidents, etc…)
     Identify secondary (possible or hidden) customer needs and attempt to add value
    accordingly
     Ensure service level agreements are met and maintained through accuracy in
    handling required task and through communicating positively with all involved
    parties (2nd Line, 3rd Line, etc…) in order to facilitate timely issue resolution
     Follow agreed processes / procedures to raise and resolve customer queries as
    well as propose potential process improvements where applicable.
     Own and manage customer engagement and interaction ensuring all agreed quality
    attributes are met and exceeded.
     Manages the balance of benefits for the customer and the business

    Alte informatii

    Benefits
     Full Remote
     Medical and dental services
     Life insurance
     Dedicated employee phone subscription

     Special discounts for gyms and retailers
     Ongoing Education
     You get to work with tried and trusted web-technology
     Getting in on the ground floor of a technology changing company