Data center Engineer

Established in June 2021, Huawei Digital Power Technologies Co., Ltd. (Huawei Digital Power for short) is a leading global provider of digital power products and solutions.
We are committed to integrating digital and power electronics technologies, developing clean power, and enabling digitalization to drive energy revolution for a better place, greener future.

Leading power digitalization for a smart and sustainable world, Huawei Digital Power strives to help carriers improve efficiency and smarten up facilities.
Our solutions help both telecom and tower carriers simplify facility deployment, improve power reliability, increase energy efficiency and make O&M smart, enable ICT networks to evolve to 5G and cloud smoothly.

We are looking for a motivated candidate to join us as a: Data Center Engineer

Requirements:
- Have an Electrical, Electronic or Air condition related Bachelor's Degree
- At least 23-year experiences in any ICT energy products or solution service technical support
- Experience of working with UPS, Battery, PDU, Generator, Cooling systems, NMS and Telecom power
- Experience and knowledge on electronics, power supply systems and Data Center
- Experience of commissioning and troubleshooting UPS and power systems (voltages 200-800 V) is essential
- Experience of working with data center monitoring systems
- Experience of working with/ understanding of networking technologies TCP/IP and SNMP
- Experience of data center project delivery or maintenance
- Extensive knowledge of electrical distribution systems, electrical code and various measurement equipment is essential
- Ability of writing professional failure report, or standard operation process
- The following languages are considered an advantage: Chinese, French.

Responsibilities:

- Handling customer service requests from Europe for Digital Power products (UPS, PDU, Precision Air Conditioner, Battery, Generator, NMS, Telecom Power, 5G power)
- Take effective measures to restore serious incident and neutralize the cause and if necessary escalate to expert and arrange war room to get professional support
- Hold troubleshooting for hardware/software problems, find the root cause and provide an effective solution within SLA
- Be the owner of Service request and keep contact between customer and expert team
- Take part in project to deliver Digital Power product solutions
- Provide detailed information for how to configure or upgrade Digital Power products
- Operate and maintain the professional system to track the process of Service Request
- Identify issues of concern to customers based on the communication with customer
- Assist to collect information and provide troubleshooting on site if needed
- Remote support for delivery projects
- Provide 7x24 service to customer base on the team work.

Offer:

- Motivational salary package and performance bonus
- Gym discounts
- Private Medical Insurance
- Paid 4 hours leave per month
- Life time learning environment and tools
- Hands-on experience and lab testing
- Great amount of Product Documentation
- Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
- Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
- Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products)



Only suitable candidates will be contacted!


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