Level 1 Application support analyst

Easydo is an independent European company, spinoff of a Top player in IT&C services in Romania.
The team is managed by Senior partners and senior experts. We are building the next generation of applications including API, Data Governance, AI, machine learning, IoT, AR, VR.
We help companies in curve of digital adoption and automation, delivering connected services and solutions that allows to improve business and environment.
Our business practices focus on:
- Software Factory & Innovative Business Solutions
- Cybersecurity solutions and services
- Interoperability Solutions: Interoperability Solutions: API Management, Integration Solutions B2Bi, Managed File Transfer ( Partner solutions: Axway, APIGEE, WSO2).
Our fundamental values are respect, fairness, ethics, openness and teamwork.

KeyPaas is an IoT Platform that enables fast and scalable connection of things to the Internet with multiple protocols, encryptions and payloads.

What you need to succeed
• Experience in a similar role (operational, process-oriented) - minimum 1 years
• Key User in in HR/ Finance applications - minimum 1 years
• Very good knowledge of English
• Orientation towards continuous development and results
• Client oriented attitude
• Good communication skills
Reasons for joining Easydo Team

We do things with energy, passion, and curiosity, and we’re backed by our culture of innovation.
We offer a diversified range of activities in an international environment as well as a dynamic team with ambitious, yet realistic, objectives for the future, promoted by an open team and communication culture.

We offer a motivating package:
- Professional and friendly working environment;
Trainings (including platforms such as PluralSight, Udemy);
- Exposure to challenging projects in various industries both local and international;
- Private medical services.

The job can be performed as well in a fully remote mode or hybrid.

The Application Support Analyst position is responsible for handling any incoming customer support inquiries, performing troubleshooting using various resources.
Your responsibilities:
• Collaborate with users and help them to work with our application;
• Investigate errors and ask for fixes;
• Correct data from errors generated by wrong operations performed by users or generated by bugs;
• Work with ITSM tool to track all tickets;
• Collaborate with analysts and guide them through applications and flows;
• Test release and patches before deployment according with release note defined by delivery team;
• Collaborate with other support teams and development teams to correct and solve production issues;
• Support business with tools for data transfer between systems;
• Develop and implement operational reports using reporting services and create subscriptions;
• Advanced support for systems used by company: configuration for new functionalities, implement in productions new flows, deep investigate for complex issues within multidisciplinary teams;
• Collaborate with business to understand data and systems functionalities.