Export Sales Advisor - French

Easydo is an independent European company, spinoff of a Top player in IT&C services in Romania.
The team is managed by Senior partners and senior experts. We are building the next generation of applications including API, Data Governance, AI, machine learning, IoT, AR, VR.
We help companies in curve of digital adoption and automation, delivering connected services and solutions that allows to improve business and environment.
Our business practices focus on:
- Software Factory & Innovative Business Solutions
- Cybersecurity solutions and services
- Interoperability Solutions: Interoperability Solutions: API Management, Integration Solutions B2Bi, Managed File Transfer ( Partner solutions: Axway, APIGEE, WSO2).
Our fundamental values are respect, fairness, ethics, openness and teamwork.

KeyPaas is an IoT Platform that enables fast and scalable connection of things to the Internet with multiple protocols, encryptions and payloads.

We are looking for an Export Sales Advisor – French to join our team! He/she will be will be part of the Order To Cash platform, handling order to cash specialist tasks.  

Required Skills and Experience:  
-Good level of French (B2) Excel and Outlook skills (pivot/vlook-up)
-Ability to be flexible and work analytically in problem-solving environment;
-Service Orientation: actively looking for ways to help customers in a way to create trust and deliver customer satisfaction;

Responsibilities & Deliverables:  
-Capture, record and commit customer orders according to customer needs, agreement and defined service level;
-Contact, inform and follow up with customers, capture customer’s requests & claims and close the loop;
-Propose product alternatives in case of phase-out or shortage, analyse and provide issue resolution or appropriate answer;
-If relevant, optimize, plan and coordinate the delivery with customers and partners -Perform basic root cause analysis and implement corrective actions to eliminate reoccurrences;
-Share recurring problems with the relevant internal partner(s) in order to find solutions; -Seize opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management;
-Apply work methods, standards and procedures (including internal control rules & embargo …);
-Contribute to continuous improvement to enhance

Nice to have skills:   Experience in economics, finance or channel partner business would be a plus;
Strong organizational, multi-tasking, and time-management skills as well as excellent communication skills;
Ability to deliver under tight deadlines to multiple stakeholders;
Team player and proactive.