Sales Admin with Danish

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Angajator: Genpact
Domeniu:
  • Contabilitate Finante
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Cluj Napoca
  • Job la nivel national
    Actualizat la: 19.05.2022
    Remote work: On-site
    Scurta descriere a companiei

    We are Genpact.

    Genpact (NYSE: G) is a global professional services firm delivering the outcomes that transform our clients' businesses and shape their future. We're guided by our real-world experience redesigning and running thousands of processes for hundreds of global companies. Our clients – including many in the Global Fortune 500 – partner with us for our unique ability to combine deep industry and functional expertise, leading talent, and proven methodologies to drive collaborative innovation that turns insights into action and delivers outcomes at scale. We create lasting competitive advantages for our clients and their customers, running digitally enabled operations and applying our Data-Tech-AI services to design, build, and transform their businesses. And we do it all with purpose. From New York to New Delhi and more than 30 countries in between, our 115,000+ team is passionate in its relentless pursuit of a world that works better for people. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.

    Genpact in Romania

    With more than 4,000 employees in our Bucharest, Cluj-Napoca, and Iasi offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes eight domains: Finance and Accounting, Order Management, Procurement and Supply Chain, Sales Operations, IT Services, Customer Services, SOX Compliance, and Trust and Safety.

    On May 11, 2023, Genpact was awarded as the “New Entrant of the Year” at the PIN Awards Gala in Iasi, an award that celebrates its rapid growth and new presence in the region. On May 24, Genpact was announced as the winner of the Top Digital Transformation Services Provider award at the Romanian Business Services Forum & Awards 2023!

    On June 15, our team received multiple awards at the ABSL Gala in Romania. We are honored to have won the prestigious Business Leader in Customer Experience award for our Mystery Case Study, a solution that allows our clients to stand out in a competitive marketplace and forge enduring connections with their customers. Additionally, we secured 2nd place for Business Leader in Business Excellence and 3rd place for Business Leader in Talent Development.

    Genpact Romania was recognized as the third most desired employer in BPO and shared services by Catalyst Solutions in 2022 and was also awarded by HR Club as the winner of the Human Resources Strategy category during the Gala of Awards for Excellence in Human Resources in Romania in March 2022.

    A constantly growing company

    Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iasi, or through our work from anywhere model. We offer our workforce a flexible work-life balance and enable them to work from the office, at home, or just about anywhere. Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Support, IT Support, Procurement, Order Management, Ad Moderation and Content Moderation.

    Why Genpact?

    We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.

    We offer our workforce flexible work-life balance and a work-from-anywhere model. We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, TalentMatch, to match individual skills and job aspirations with existing and future job opportunities within the company.

    Work from the office, home, or just about anywhere

    We’ve reimagined and redesigned our business model into a hybrid one that allows our employees to work from anywhere within the geographies we operate in while we make use of our offices as spaces for social interaction and collaboration.

    In Bucharest, our office is located in the Hermes Business Park, a mere 300 m from the Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including 6 state-of-the-art relaxation rooms, 400 parking places, bicycle parking with showers and a kindergarten.

    In Cluj, the Genpact office is located in the Riviera Business Center One, and has 4 floors, 4 cafeterias, and 2 relaxation rooms.

    In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working in remote capacities. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation.

    Interested? Find out more at genpact.com/careers

    Cerinte

    Minimum qualifications

    · Communicative level of Danish.

    · High School Degree (University graduate or Economic studies are an advantage);

    · Customer service experience - would be a plus

    · Similar experience in the field;

    · Work experience with an ERP system (SAP -advantage);

    Encouraged qualifications

    · Personal culture and client management expertise.

    · High motivation and ability to learn.

    · Ability to work under time pressure.

    Responsabilitati

    With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

    Inviting applications for the role of Sales Admin – Process Associate with Danish!

    Your job will involve E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)

    Responsibilities

    · Processing orders / customer requests for:

    · Booking of Orders in the ERP system

    · Handling customer requests

    · Ensure resolution to customer requests

    · Follow-up on pending items

    · Reporting

    · Offering information to customers via e-mails/phone;

    · Updating ERP regarding clients, supplies, pricing;

    · Gathering information from logistics partners and informing customers regarding availability and deliveries;

    · Creating orders (SOs) in the ERP system;

    · Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;

    · Building a relation with clients and sales representatives;

    · Checking and solving potential issues between client purchase orders (PO) and system information;

    · Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient

    · Preparing the relevant documents for the orders (export, transport, customs)

    · Daily monitoring the assigned orders and customer requests

    · Solving issues regarding damaged goods, shipment delayed, etc

    · Handling any issues, looking for solutions along with all the parties involved

    · Escalating any problems, delays, inconsistencies

    · Handling complaints related to logistics and return transports

    · Proposing resolution for streamlining activities and taking part in projects to implement these ideas

    Qualifications we seek in you!

    Minimum qualifications

    · Communicative level of Danish.

    · High School Degree (University graduate or Economic studies are an advantage);

    · Customer service experience - would be a plus

    · Similar experience in the field;

    · Work experience with an ERP system (SAP -advantage);

    Encouraged qualifications

    · Personal culture and client management expertise.

    · High motivation and ability to learn.

    · Ability to work under time pressure.

    What can we offer?

    · Attractive salary;

    · Stable job offers - employment contract

    · Work in a multicultural and diverse environment with employees from over 30 countries

    · Genpact supports professional trainings and great career development opportunities

    · Free access to our award-winning learning platform

    · Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

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