Customer Service Specialist (18 month contract)

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Qualification:

​Bachelor's Degree
Job Related Experience: At least 1-2 years related experience in order management or similar.
Knowledge: Intermediate MS Office Application, MS Outlook and Excel.
Excellent English verbal and written communicate skills

Nice to have:
Business systems (e.g. SAP, SharePoint, Siebel, Sales Force etc.)

The future is what we make it.

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When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us make the future?

We have an opportunity for a Customer Service Specialist to join our Performance Materials and Technologies (PMT) team in Bucharest.

Description:

To ensure and maintain high level of customer service by taking ownership of customer enquiries and handling of orders from receipt to the closure.

Responsibilities:

Responsible to manage incoming orders and verify accuracy of BOM.
Process orders to meet delivery metrics (OTTR).
Notifies Customer of Promise Delivery Date with an order acknowledgment and ensures that customer receives their orders on time as per agreed SLA.
Facilitates emergency meetings with other functional groups and expedites immediately when there are any potential order delays.
Coordinates with other teams to complete the request of internal customers and communicates effectively with Global Factories.
Generates daily reporting and analyses backlog orders.
Participation/Coordination of standardize tier meetings to review and provide feedback on risks to meet the period’s shipment commitments.

We offer:

A culture that fosters inclusion, diversity and innovation
Market specific training and ongoing personal development
Career growth opportunities
Experienced leaders to support your professional development
International work environment

If this is your dream role, then we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.