Accounts Receivable & Collections Agent - French

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Employer: SNC-Lavalin Romania
Domain:
  • Banks - Financial Institutions
  • Accounting - Finance
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 17.06.2022


    This role is an exciting career opportunity for those of you who are fluent in English and French who aim to fully exploit their communication and analytical skills. Everything we do is based on a simple idea: The fastest way to get results is to build on what you have.

    As a Accounts Receivable - Collections Agent you will be responsible for collecting outstanding amounts on client invoices, building and maintaining a relationship with the SNC-Lavalin’s clients in your portfolio and providing internal and external support related to the Account Receivables process.

    Even if some prior experience will be considered as a plus, the position is also a good opportunity for beginners as we will provide tools and training which will help you succeed in the role.

    The Accounts Receivable - Collections Agent is part of the Accounts Receivable team from the AR/Billing Department of SNC-Lavalin’s Finance Shared Service Centre based in Bucharest and will be an active player in standardizing the process to make it more efficient and at the same time to create room for more complex processes that will be transitioned at a later stage.

    While covering this position, you will be performing accounting tasks related to collections or receivables, by applying established processes/procedures. Your ability to build and maintain trustful relationships with stakeholders, while ensuring timely payments will definitely outline you’re suitable for the role.

    Responsibilities

    • Accurate execution of collection-related tasks and working procedures
    • Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
    • Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
    • Identify areas where process/system improvements are needed
    • Share knowledge by contributing to the creation/update of team procedures and documentation.
    • Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
    • Achieve and sustain best practices, quality and efficiency within a strong internal control framework
    • Consistently meet compliance measures and achieve service delivery standards

    Required
    • Written and oral command of French and English
    • Excellent communication skills and customer service oriented
    • Good knowledge of Microsoft Office Suite
    • Strong deep analytical and problem-solving skills
    • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
    • Works to completion and result-oriented

    Preferred
    • Experience in the credit & collections field, customer service
    • Knowledge of Order-to-Cash process
    • Basic knowledge of Oracle or another ERP system
    • University Degree in Economics/Business
    • Relevant work experience in a shared service/service center

    Our offer towards work-life balance

    Remote work
    Direct contract with SNC-Lavalin
    Motivational financial package & flexible benefits
    Easter and Christmas bonuses
    Performance bonus
    French language allowance
    Free French language classes
    Employees Wellness Program
    Additional paid sick days per year without requiring a medical certificate
    Learning and Development programs, Career opportunities
    Team activities, virtual team-building events, Fun@Work
    Open and dynamic work environment
    Flexible working schedule – organized in 3 shifts (Monday to Friday): 9:00-18:00, 10:00-19:00 and *13:00 - 22:00 - *6 mandatory days per month

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