Customer Success Representative, Strategic with Croatian

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Employer: Veeam Software
Domain:
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.06.2022

    Veeam(R) is a global leader in backup, recovery and data management solutions. Our annual revenues consistently exceed $1 billion. Veeam solutions are used by more than 400,000 companies around the world, including IBM, Puma, Siemens and many others. The company has 4,500 employees, with offices in more than 35 countries, speaking 20 languages. Together we manage the full solution life cycle: development, promotion, sales and post-sales service. The Veeam teams are like-minded people who value open and trusting relationships, the drive to innovate and the pursuit of excellence. Veeam has fostered a company culture in which everyone has a voice. The result is a company that is a pleasure to work for. According to the latest engagement surveys, 92% of employees believe Veeam is the best place to work in IT, and 89% recommend employment at Veeam to their friends. Function: Worldwide Renewals Sales & Customer Success Reports To: Manager, Renewals Sales Representatives The Renewals Sales Representative (Strategic Accounts) is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners. The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

    Responsibilities

    • Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
    • Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
    • Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
    • Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
    • Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
    • Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
    • Identifies and pursues maintenance reinstatement opportunities
    • Assists in negotiation of maintenance agreements
    • Accurately records all activities on customer/partner record in Veeam's customer relationship management system (SalesForce.com)
    • Achieves target quota
    • Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)

    Requirements

    To Be Successful You Will Need to Have:

    • Bachelor's Degree required (a combination of education and experience will be considered)
    • Previous product or services sales experience in software or related industry is a plus
    • Proficiency in Croatian
    • Previous support and/or maintenance renewal sales experience is preferred
    • Superb customer service skills are required
    • Excellent verbal and written communications skills
    • Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
    • Ability to work in a semi-autonomous and fast-paced environment
    • High-energy, motivated self-starter prepared to handle high number of email communications and out-bound telephone calls
    • Experience compiling, querying, analyzing and reporting data
    • Proficiency with SalesForce.com is desirable
    • Basic knowledge of virtualization industry and the ability to relay information to the partner community

    In Return You Can Expect:

    • Private medical insurance services
    • Hospitalization and Surgery Insurance for employees' children
    • Meal tickets
    • Bookster
    • Personal time off plan to reward your loyalty
    • Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs.
    • A choice of over 5,000 benefits on the Edenred Benefit Online platform is available to you, such as medical insurance plans for dependents, top-upplans which provide additional medical coverage to the medical insurance plan, medical services plans offered by different providers, dental, gym membership, transportation, private pension programs, personal and professional development, travel, special offers and many more.