Customer Experience Specialist

Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

- 3+ years of professional experience working in sales and/or customer care environment
- Proactive analysis of current situation to align with company’s goal
- Great people skills and ability to communicate feedback
- Analytical skills, strong ability to work with numbers
- A customer focus, a strong drive for results, and a collaborative team player
- Comfortable in an international environment (English daily) and at the same time is a native speaker in Romanian & Hungarian language (written & spoken)
- Be able to work autonomously
- Availability for travelling between Romania and Hungary

- Identifies customer needs (collect feedback from the customer contact center, distribution network, social networks, etc.) and come up with suggestions for quality improvements.
- Perform audits on recorded and live client interactions and provide evaluation feedback and improvement measures
- Participates in the definition of training materials (processes, products, promotions) and coordinates communication and correct usage in the contact center and network.
- Is responsible for the proper application of procedures / understanding of new - products / optimization of speeches
- Communicate & works closely together with stakeholders in technical, IT, Marketing & sales) to implement improvements
- These responsibilities include both Romanian and Hungarian market.