Back Office Support Specialist with Italian/ French

This role is based in the Michelin Shared Services Center in Bucharest, Michelin Corporate & Business Services, where more than 700 colleagues deliver excellence in Purchasing, Finance, Logistics, Sales Administration and Personnel.

The Back Office Support Specialist will:

• Provide operational support to our partners and customers through different channels of communication – assistance for system requests, processes improvements and claims resolution;
• Correct and timely setting of manual prices and commercial requests based on contracts received;
• Perform internal control processes applicable to prices and commercial requests based on contracts;
• Guarantee the billing process for the customers, including compliance of their tax provisions – process made through data gathering and manipulation, in order to analyze the customers management of vehicle inflows;
• Issue reports requested by partners, customers, service providers, managers, according to the data agreed in the operational calendars;
• Propose measures to improve practices within the day by day activities;
• Create missing procedures and updating existing ones for processes in the area of responsibility.

What we’re looking for:

• Customer Focus & Customer Relationship;
• Data Collection and Processing;
• Italian/French and English (speaking and writing) - min B2;
• Excel – Basic proficiency;
• Business Analysis & Proactivity;
• Problem solving & Decision making;
• Teamwork and collaboration;
• Higher education;
• Attention to details.

In Michelin, we offer:

• Flexible work schedule and home-office options;
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription; Life insurance; Luncheon vouchers and discounts; Deduction of vacation costs.
• Start date: august 2022.

How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.

Pass all stages with flying colors, and we’ll send you our offer.
LET’S INSPIRE MOTION FOR LIFE

Where do success and ideas come from? We strongly believe they come from collective intelligence.

Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.

What drives us is the spirit of unlimited innovation, which we all possess.

Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.


That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.


Michelin, a leader in the field of tires, is dedicated to sustainably enriching of the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe region.