Customer Service with German
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Angajator: | Talent Stream |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 07.09.2022 |
Remote work: | On-site |
Talent Stream is looking to join forces and place candidates who:
- Have minimum three (3) years worth of experience
- Throughout their career, have achieved excellent results they are proud of
- Are looking for the right organization where they can make a long-lasting, positive contribution
Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.
Experience and skills we are looking for:
Education: Bachelor’s Degree preferred
Fluent in English and German
Previous experience in customer support or sales is a plus
Ability to multi-task (logging queries while speaking with customers);
PC skills (Microsoft, Windows, ERPs)
Basic aptitude for learning technical concepts essential
Excellent interpersonal, communication and time management skills
Ability to work on own initiative, but also as part of a team
Strong verbal and written communication skills are required
Flexible and have the ability to learn quickly
Previous CRM experience an advantage
Diversity and Inclusion -an integral part of the company's history, culture and identity
What will you do:
Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or ensure a proper escalation to the first level technical support: price & availability, product selection, product substitu-tion, answer questions on catalog or on-line application, support on on-line self-service tools
Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs;
Order Management: enter, change, manage requests related to orders in cooperation with country representatives
Provide support to the customers for commercial and logistic returns product
Provide support to the customers for solving the logistic and commercial complaints
Proactive information communication
Complete documentation and follow up on all commitments and customer details
Actively create/modify knowledge database
Ongoing proactive research and learning about new products, technologies and applications
Participate in the interaction center’s continuous improvement process
Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office
Collaborate with Marketing on new product launches
Liaise between customers, After-Sales and Marketing regarding Product Quality Returns
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