Customer Service with German

Angajator: Talent Stream
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.07.2022
    Scurta descriere a companiei

    Talent Stream is looking to join forces and place candidates who:
    - Have minimum three (3) years worth of experience
    - Throughout their career, have achieved excellent results they are proud of
    - Are looking for the right organization where they can make a long-lasting, positive contribution

    Modern recruitment requires a higher degree of professionalism and client service standards which exceed the ones practiced today on the Romanian market.

    Cerinte

    Experience and skills we are looking for:

    Education: Bachelor’s Degree preferred
    Fluent in English and German
    Previous experience in customer support or sales is a plus
    Ability to multi-task (logging queries while speaking with customers);
    PC skills (Microsoft, Windows, ERPs)
    Basic aptitude for learning technical concepts essential
    Excellent interpersonal, communication and time management skills
    Ability to work on own initiative, but also as part of a team
    Strong verbal and written communication skills are required
    Flexible and have the ability to learn quickly
    Previous CRM experience an advantage
    Diversity and Inclusion -an integral part of the company's history, culture and identity

    Responsabilitati

    What will you do:

    Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or ensure a proper escalation to the first level technical support: price & availability, product selection, product substitu-tion, answer questions on catalog or on-line application, support on on-line self-service tools
    Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs;
    Order Management: enter, change, manage requests related to orders in cooperation with country representatives
    Provide support to the customers for commercial and logistic returns product
    Provide support to the customers for solving the logistic and commercial complaints
    Proactive information communication
    Complete documentation and follow up on all commitments and customer details
    Actively create/modify knowledge database
    Ongoing proactive research and learning about new products, technologies and applications
    Participate in the interaction center’s continuous improvement process
    Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not in the office
    Collaborate with Marketing on new product launches
    Liaise between customers, After-Sales and Marketing regarding Product Quality Returns