Customer Experience Specialist with German

Employer: Honeywell
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.07.2022
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Qualifications:


    University graduate or final year of study
    Previous relevant experience is preferred
    Advanced knowledge of written and spoken English and German;
    Good analyzing skills, communication skills and customer focus/orientation.

    We offer:


    Medical plan provided by Omniasig;
    Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
    Transportation budget and fuel cards;
    Business Travel Accident Insurance;
    Voluntary defined contributory pension plan;
    Meal allowance;
    Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.

    Responsibilities

    Are you ready to help us make the future?


    We have an opportunity for a Customer Experience Specialist with German to join our Safety and Productivity Solutions team in Bucharest.


    Customer Experience Specialist with German responsibilities:


    Act as primary point of contact to accept service orders from customers via email, EDI and phone;
    Answer customer inquiries and effectively communicate the process and procedures for clear understanding;
    Process customer requests for contract cancellations and/or credits;
    Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms and service availability;
    Accurately enter orders into CP/S system for fulfillment within a specified timeframe from receipt;
    Keep Supervisor/Senior apprised of potential problems.

    Other info

    HYBRID WORK 3 days from the office
    Working hours are 9 - 17.30