Dutch Helpdesk officer role in Timisoara - Remote

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Timisoara
  • Updated at: 16.05.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Fluent Dutch and English
    • At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk would represent an advantage;
    • Very good analytical and problem-solving skills;
    • Numerical competencies;
    • Customer-oriented;
    • Ability to adhere to TAT and timelines;
    • Attention to detail;
    • Active listening combined with excellent written and verbal communication competences;
    • Knowledge of P2P (Procure to Pay) or Finance domains would represent an advance.

    Responsibilities

    • Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
    • Ensures that the phone/chat line is open at the beginning of the work program;
    • Helpdesk Level 1 support for the applications used within the Procure to Pay department (SAP, Supplier portal, Procurement e-tool, Provider data basis, etc.): solves the level 1 tickets, follows the solution of the open tickets, escalates wherever the case to the level 2 (tests the solutions proposed by the experts in the case of the level 2 tickets whenever necessary);
    • Acts as a single point of contact for the customer and communicates relevant information in order to ensure the customer’s satisfaction;
    • Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
    • Ensures a structured and high-quality communication related to the open cases;
    • Creates tickets to the IT support team whenever necessary.

    Other info

    Offers :
    • Fully Remote Work
    • Opportunity to work for one of the biggest brands in the world in a unique work environment;
    • Great career opportunity with a leading international outsourcing company;
    • Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
    • Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees needs.
    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.