Customer Support Associate with Dutch - Remote

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Employer: DK Global Recruitment
Domain:
  • Customer Support - Client Service
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.05.2022
    Short company description

    DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.

    Requirements

    • Fluent Dutch and English
    • Good written and verbal skills
    • Quick learner, patient, customer-centric and pay attention to details
    • Excellent data entry, typing skills and understanding of call center environment
    • Basic knowledge of MS Office Tools: Word, Excel & Outlook
    • Ability to de-escalate calls and handle high profile escalations

    Responsibilities

    • Attend and respond to incoming calls and emails accurately and in a consistent, professional, customer-focused manner
    • Log incidents accurately and document all call information according to standard operating procedures
    • Implement knowledge acquired during training to research, identify, escalate and resolve consumer queries and complaints
    • Ensure adherence to rules to resolve query and ensure standard operating procedure is followed
    • Keep all company information which includes customer information confidential and secured
    • Ensure compliance to all company policies and procedures

    Other info

    Temporary remote work due to the pandemic and return to office after the situation improves;
    Opportunity to work for one of the biggest brands in the world in a unique work environment;
    Great career opportunity with a leading international outsourcing company;
    Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills);
    Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on monthly basis depending on each employees needs.

    Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.

    Note: Applying to this job advertisement would be considered as GDPR consent given to DK Global Recruitment. We may share your profile details directly with hiring company for initial screening of your profile suitability and duplicate check.

    DKWB