CUSTOMER SUPPORT REPRESENTATIVE GERMAN

Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Graduated High School or University
Native level/fluency in German and English or at least B2 both verbal and written.
Experience in BPO/call center environment-at least 6 months (All channels – voice, email, chat)
Positive attitude
Experience working with various IT Systems
Advanced level of MSOffice, Internet browser
Multitasking and comfortable using multiple platforms
Ability to learn in a fast-paced environment
Excellent Communication and customer focus (both verbal and written).
Great team spirit but the ability to also be independent, like every superhero should.
Problem solving, investigative and multi-tasking skills with highest attention to detail.

Your role entails offering top customer experience and service for order, billing and payment processes
You’ll have exceptional knowledge of the brand, quick thinking and top communication skills will be critical to your success.
At Ascensos you have the opportunity to become part of a growing, sprowling company, filled with opportunities for you to take advantage of: training programs, internal recruitment for middle management and administrative departments

Work schedule Monday-Friday 10:00-19:00;
PLEASE NOTE : The role is office-based (Piata Muncii)
English speaking (B2, C1 or C2 is also a requirement)