Customer Experience Professional (SAP Knowledge required)

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Angajator: Honeywell
Domeniu:
  • Achizitii - Logistica - Aprovizionare
  • Customer support - Client service
  • Secretariat - Administrativ
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 23.06.2022
    Remote work: On-site
    Scurta descriere a companiei

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Cerinte

    Qualifications:

    BA degree or equivalent experience;
    Computer literate with competency in Windows and MS Office skills;
    Minimum 2 year relevant experience in customer service/order administration, customer facing (internal or external) IT or sales environment including close liaison with account managers and partners in a channel go to market model;
    Relevant experience in a similar position of customer support and data input (preferably SAP / CRM experience;
    Strong work ethics, integrity, accountability, honesty and positive attitude.

    Responsabilitati

    We have an opportunity for a Customer Experience Professional to join our Safety and Productivity Solutions team in Bucharest. In this role, you will be responsible for administration of service contracts (new and existing) to maintain the right level of performance and support internal and external customers. You will make sure all queries are dealt with on time (respecting the agreed SLA), and you will process and bill accordingly all orders received. Handle the credit process on demand from start to end.

    Customer Experience Professional responsibilities:

    Act as primary point of contact to accept service orders from customers via email, EDI and phone;
    Answer customer inquiries and effectively communicate the process and procedures for clear understanding;
    Process customer requests for contract cancellations and/or credits;
    Audit/ Review order requests against defined set of requirements to determine compliance – this includes sell/ship/bill authority, validity of requested pricing and financial terms and service availability;
    Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, product management and service teams;
    Initiate escalation process for problem resolution or short turnaround timeframe requests;
    In charge of gathering team feedback for owned process in order to address any gaps and opportunities to streamline and improve it.

    Alte informatii

    We offer:

    Medical plan provided by Omniasig;
    Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, and others;
    Transportation budget and fuel cards;
    Business Travel Accident Insurance;
    Voluntary defined contributory pension plan;
    Meal allowance;
    Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.

    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    WORKING HOURS: 9 - 17.30
    HYBRID WORK 3 days from the office

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