IT Service Desk Analyst with GERMAN

Angajator: SalesConsulting
Domeniu:
  • Customer support - Client service
  • Internship
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Actualizat la: 22.05.2022
    Scurta descriere a companiei

    Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

    Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
    We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
    - AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
    - OUTSOURCING (BPO/SSC/CC)
    - IT & C (C++, C#, .NET, Java, Linux etc)
    - FMCG (sales & purchasing positions; all levels)
    - PHARMA (all levels)

    Cerinte

    - Fluent German language skills are mandatory;
    - English level: B1/B2;
    - Good knowledge of PC hardware and software (optional);
    - Understanding of IT-Service management processes and handling them in a Ticketing system (optional);
    - Miscellaneous IT skills: Windows OS (7 and above), Windows advanced troubleshooting, MS Office 2010 and O365, Remote support tools (optional);
    - 1 year of experience working in a similar service desk role is desirable;
    - Internship in IT or similar experiences is a plus;
    - Enthusiasm for continues learning and interest in the latest technologies.

    Responsabilitati

    - Prioritizing and categorizing inquiries;
    - Respond to internal customer support requests by following the agreed procedures;
    - Analyzing and prioritizing of Incidents/Service Requests in alignment with the user/internal customer;
    - Accept calls in German and English language;
    - Research questions and solutions using available information resources and advise user on appropriate action;
    - Remedying of Incidents/Service Requests within agreed Service Levels;
    - Dispatch Incidents/Service Request to the 2nd level support teams and hustle them on behalf of the affected user;
    - As part of a global support team ensuring compliance to Information Security guidelines and regulations.