IT Service Desk Analyst with GERMAN

Sales Consulting activates on the HR market since 1998, having a national coverage in several areas of expertise: recruiting and selection assessment center HR market mapping/due diligence projects, personnel leasing, payroll.

Sales Consulting has 2 fully operational branches: Cluj-Napoca (also the head-office) and Bucharest.
We are developing various projects (Recruitment, Training and Consultancy) in some of the most varied type of industries:
- AUTOMOTIVE/PRODUCTION/ENGINEERING (Specialists and Middle & Top Management positions)
- OUTSOURCING (BPO/SSC/CC)
- IT & C (C++, C#, .NET, Java, Linux etc)
- FMCG (sales & purchasing positions; all levels)
- PHARMA (all levels)

- Fluent German language skills are mandatory;
- English level: B1/B2;
- Good knowledge of PC hardware and software (optional);
- Understanding of IT-Service management processes and handling them in a Ticketing system (optional);
- Miscellaneous IT skills: Windows OS (7 and above), Windows advanced troubleshooting, MS Office 2010 and O365, Remote support tools (optional);
- 1 year of experience working in a similar service desk role is desirable;
- Internship in IT or similar experiences is a plus;
- Enthusiasm for continues learning and interest in the latest technologies.

- Prioritizing and categorizing inquiries;
- Respond to internal customer support requests by following the agreed procedures;
- Analyzing and prioritizing of Incidents/Service Requests in alignment with the user/internal customer;
- Accept calls in German and English language;
- Research questions and solutions using available information resources and advise user on appropriate action;
- Remedying of Incidents/Service Requests within agreed Service Levels;
- Dispatch Incidents/Service Request to the 2nd level support teams and hustle them on behalf of the affected user;
- As part of a global support team ensuring compliance to Information Security guidelines and regulations.