L1 Support - Linux

Angajator: VON Consulting SRL
Domeniu:
  • IT Software
  • Tip job: full-time
    Nivel job: Student/Absolvent
    Orase:
  • BUCURESTI
  • Actualizat la: 18.05.2022
    Scurta descriere a companiei

    VON Consulting is an HR Consultancy company, providing solutions and services in the following areas: recruitment and executive search, personnel leasing, payroll, administration and training.

    Cerinte

     Monitoring, Basic batch programming, administration tasks and knowledge of the tools for Unix (Linux Red Hat, Solaris) and Windows operating systems.
     Ability to investigate disk space/memory/load issues in command lines.
     Ability to use VIM as text editor.
     Needs to be able to search patterns inside files.
     Needs to be able to identify running processes of a specific application.
     Needs to know how to schedule cronjob tasks.
     Needs to know how to transfer files between servers.
     Needs to know how to check network interfaces / opened ports / active users connected on the same server etc.
     Knowledge of SQL is a plus (Oracle, MongoDB and Postgres database).

    Responsabilitati

     Monitor in real time TRUST&SIGN Cloud services, and initiate incident management (escalate to SRE
    team, and manage customer communication).
     Be the first point of contact of TRUST&SIGN customers through helpdesk tool. Manage first response complying with contractual SLAs. Establish and maintain trust with the customer.
     Make a first level of technical investigations for all issues observed in Monitoring/Customer incidents requests.
     Fix known issues or apply workarounds, based on documented procedures.
     Willing to work in 12 hours shifts (nights and weekends included), to cover 24/7 operation.
     Work on continuous improvement process by analyzing recurrent incidents and designing long-term solutions and by working with SRE on monitoring improvements.
     Create and update procedures documentation.