Customer Experience Professional

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 18.05.2022
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Qualifications:

    4 year college degree or equivalent experience- Finance and/or Accounting background preferred;
    3-5 years of prior work experience;
    Excellent analytical and problem solving skills in a complex business structure;
    Ability to work well under pressure, have the self-confidence and sensitivity to address difficult customer problems;
    Ability to manage numerous competing priorities;
    Knowledge of financial negotiable documents i.e. Letters of Credit, Stand-by Letters of Credit;
    Understanding of financial accounting basics: GAAP (generally accepted accounting principles);
    SAP or equivalent system-wide application experience, preferably with knowledge of the Sales & Distribution, Project Systems and FICO modules, logistics and distribution expertise with Microsoft Office Suite knowledge;
    Excellent communication skills both internally and externally across time zones and with customers.
    Clear Spoken and written English;
    Strong negotiating skills;
    Ability to develop strong partnership and work well in a team environment;
    Excellent time management, organization and prioritization skills with a proven record of meeting deadlines.

    Responsibilities

    The future is what we make it.

    When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

    Working at Honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries.
    Are you ready to help us make the future?

    We have an opportunity for a Customer Experience Professional to join our Performance Materials and Technologies team in Bucharest.

    Responsibilities:

    Establish, develop, and maintain effective working relationships with UOP's customers;
    Align UOP order processing procedures to rationalize customer specific requirements within UOP business operating guidelines;
    Direct the Master Data Group to create new SAP customer numbers and advise them of any customer master data changes;
    Communicate the Honeywell Credit Dept. approved payment terms to Sales;

    Create SAP sales orders based on Sales Order Form and knowledge of UOP contracts, quotes, customer purchase orders, letters of credit and other negotiable documents.
    Formulate the required invoice backup documentation;
    Create shipments and deliveries to arrange shipments, inclusive of selecting freight vendor / quotes / paying freight bills;
    Track deliverables. Communicate directly with the customer and UOP project managers regarding deliverables, sales and withholding tax and issuance of PO's;
    Request opening (by Treasury) of Stand-By Letters of Credit and Bank Guarantees using templates from signed agreements or, if absent, by coordinating acceptable templates between the customer and Honeywell Treasury;
    Create Advance Payment Invoices. Monitor receipt of Advance Payments and make appropriate sales order entries when monies are received;

    Issue invoices and supporting documentation to customers as per signed agreement OR prepare full presentation documents for presentation under letters of credit. Prepare pro-forma invoices as needed and requested by sales or customer;
    Work with Honeywell Credit Dept. to resolve credit hold issues;
    Coordinate with Credit & Collections on outstanding invoices.
    Attend customer meetings with regards to invoice payment process and collection to minimize days outstanding. Prepare any documents for audits;
    Correspond directly with the customer on issues affecting payment, or any product returns;

    Other info

    We offer:

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment

    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.