Windows Devices & Deployment Support Engineer

Employer: LearnShift
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • nationwide
    Updated at: 27.05.2022
    Short company description

    Created for people, LearnShift is an HR consultancy company that aims to coach and advise all the candidates involved in the process. We are constantly searching for the best place for you to work and to develop. We love what we are doing and we believe in the magic of the human connection.

    Requirements

    Windows System Administration, Configuration, including a good basic understanding of:
    • Registry
    • File Storage
    • User Accounts and Access Control
    • Event Logs and Auditing
    • Performance, Resource Monitor
    • Networking (TCP, IP)

    Responsibilities

    • Responsible for the customer support experience
    • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting
    best practices and transparency within and across teams (e.g. swarming)
    • Identify cases that require escalation (either technically or strategically)
    • Contribute to case deflection initiatives, automation and other digital self-help assets to
    improve customer and engineer experience
    • Drive technical collaboration and engagement

    Other info

    Language Qualification
    English Language: confident in reading, writing and speaking , additional language
    (German/French/Italian/Spanish) is a plus