Junior Monitoring Analyst

Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries.
Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic Tech projects.

Required skills & profile

Must have:

Fluent English speaker with solid oral and written communication skills.
Understanding of Windows & Linux Operating Systems (server-side) and networking concepts.
Relevant experience with SolarWinds, AppDynamics, Splunk or any other monitoring solution such as SCOM, Nagios, Zabbix, etc.
Experience using an enterprise ticketing system (Jira/ServiceNow/SCCD/Remedy etc.)
ITIL foundation-level skills; basic understanding of ticket types and priorities.
Proven analytical, problem solving and troubleshooting abilities.
Ability to collaborate with remote teams in a strong multicultural environment.
Team spirit.

Nice to have:

Familiarity with any scripting language.
Understanding of basic application architecture concepts.
Knowledge of IT group organization, processes and stakeholders.
Work experience: +1 years
Minimum education level: Bachelor’s degree in Telecommunication, Computer Science or related field

Job description and key responsibilities:

Assist in the maintenance and development of the Global Technology monitoring solutions (SolarWinds, AppDynamics, Splunk, etc.)
Real-time proactive monitoring of servers, databases, network devices, application performance etc.
Perform alert rating and escalate accordingly as Incidents or Service Requests to the appropriate teams.
Assist various engineers during troubleshooting and problem investigations.
Assist various teams by creating specific reports/dashboards.
Contribute to IT system innovation.

Reporting line

Hierarchically reports to:

Monitoring Squad Lead.

Key interactions:

Internally: IT Infrastructure experts, middleware experts, networks experts, applications team owners, Engineering & integration Team members.

Joining us means:

Taking part in an ambitious corporate project
Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day
Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit.

Because:

You will greatly contribute to build the project that will improve the customers’ experience on an international level
You will get exposure to various global cultures and teams
You will be working with the newest technologies to build a new platform from scratch
We offer you a very pleasant working environment, in the heart of Bucharest
We also have for you: meal tickets, holiday vouchers, health subscription, flexible hours, work from home, flexible benefits system, on-the-job training & e-learning platforms.

And we do not stop here!