Back Office Specialist

Angajator: DKV EURO SERVICE ROMANIA
Domeniu:
  • Customer support - Client service
  • Relatii Publice
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 27.05.2022
    Scurta descriere a companiei

    Our company history is one of long tradition. For more than 85 years, we have smoothened the way into mobility for our customers. Our products and services move people and goods all over Europe – future-oriented and unhindered by borders. We combine tradition with modernity and can therefore meet all the wishes of our customers. It does not matter which fuel, which technology, which smart service you prefer: we are at your side.

    As one of the leading mobility service providers in Europe, DKV Mobility helps over 213,000 active customers to manage their commercial vehicle fleets efficiently. The range of services extends from fuel and service cards at 66,000 brand-independent petrol stations to toll invoicing, value-added tax and mineral oil tax refunds to vehicle services and services in innovative fields such as electromobility currently offering 190,000 public charging points. 5.1 million DKV CARDs and on-board units are used by customers in 45 countries. In 2020, the company generated a transaction volume of €9.3 billion. DKV Mobility, headquartered in Ratingen near Düsseldorf, employs over 1,300 people. 2021, the DKV CARD was named ‘Best Brand’ in the fuel and service card category for the 17th time in a row.


    In 2021 DKV opened an IT Center in Bucharest.
    The Web Service Department of DKV is currently migrating from the previous legacy systems to the new Azure Cloud Infrastructure in order to provide customers with new digital products based on the core services.

    With this migration all Services and Applications are also being taken over, hence the Web Service Department Teams are working on achieving a smooth transition of the processes.

    The DKV IT Center in Bucharest has a vital role for the Web Service Department as it provides new international team members with the required energy and passion to achieving their goals.

    Cerinte

    Studii medii, reprezinta avantaj studiile universitare
    Experienta relevanta de 2-4 ani pe o pozitie similara
    Experient in lucru cu SAP si CRM reprezinta un avantaj
    Cunostinte bune de MS Office (word, excel, power point)
    Limba engleza nivel avansat
    Foarte bune abilitati de comunicare si lucru in echipa
    Abilitati excelente de organizare, planificare si gestionare a timpului de lucru
    Capacitate buna de analiza a datelor

    Responsabilitati

    Preluarea cererilor venite prin diferite canale de vanzare si procesarea acestora
    Verificarea documentatiilor specifice fiecarei cereri (ex. documente de identitate, formulare de comanda, extrase registrul comertului, extrase bancare, oferte comerciale, bonuri de comanda)
    Verificarea si aplicarea regulilor de creditare
    Introducerea datelor in sistemele utiilizate si configurarea produselor conform cererii clientilor si procedurilor interne
    Procesarea task-urilor in limita SLA-ului agreat
    Procesarea corecta si calitativa a continutului in sistemele specifice

    Alte informatii

    Beneficii:

    Pachet salarial atractiv
    Abonament medical Regina Maria
    Tichete de masa
    7Cards
    Card DKV cu reduceri la carburant
    si multe altele ...

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;