Senior Customer Experience Specialist

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.05.2022
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.

    Qualifications:

    University graduate or final year of study in the fields of information technology, electronics or other relevant fields of study;
    Previous relevant experience;
    Good analyzing skills, communication skills and customer focus/orientation;
    Advanced knowledge of written and spoken English.

    Responsibilities

    Responsibilities:
    Create and manage invoicing schedule;
    Act as primary point of contact to accept service orders from customers;
    Answer customer inquiries and effectively communicate the process and procedures for clear understanding;
    Process customer requests for contract cancellations and/or credits;
    Review order requests against defined set of requirements to determine compliance;
    Consistently monitor pending and open order requests to follow-up and resolve issues with inter-functional departments such as finance, product management and service teams;
    Initiate escalation process for problem resolution or short turnaround timeframe requests.

    Other info

    We offer

    A culture that fosters inclusion, diversity and innovation
    Market specific training and ongoing personal development
    Career growth opportunities
    Experienced leaders to support your professional development
    International work environment
    If this is your dream role, then we'd love to hear from you.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.