Client Receivable Analyst with Portuguese

Employer: Hewlett Packard Enterprise
Domain:
  • Accounting - Finance
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.05.2022
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.

    Requirements

    The Client Receivable Analyst ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer's financial condition to determine credit limit and risk rating. Maintains on-going relationships with high-value customers and sales organizations. Monitors e- commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

    First level university degree with a focus in business or economics recommended or equivalent experience.
    Typically 0-2 years of experience.
    Good written and verbal communication, negotiation, and conflict resolution skills.
    Basic accounting knowledge.
    Good problem solving skills.
    Familiarity with computers.
    Basic prioritization skills.
    Basic understanding of company's order management process.
    Basic understanding of company's dispute management process.
    Basic understanding of collection processes and financial concepts.
    Basic influence skills.
    English and Portuguese Fluency is a must

    Responsibilities

    Analyzes and recommends customer credit limits based upon credit scores.
    Analyzes output from fraud detection system and makes recommendation for further investigation.
    Interacts with credit card companies to manage credit charge-backs.
    Negotiates down payment with customers and company sales staff to allow customer to purchase above their credit limit.
    Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
    Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
    Recognizes trends for non- payment and resolves issues by engaging internal partners.
    Initiates the dispute resolution process with internal company partners and follows issue and ensures resolution for company and customer.
    Analyzes at-risk customers and recommends account strategies to prevent delinquencies

    Other info

    We offer:

    A competitive salary and extensive social benefits
    Diverse and dynamic work environment
    Work-life balance and support for career development
    An amazing life inside the element!

    Join us and make your mark!

    HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.