Employee Services Generalist with French

British American Tobacco is a leading tobacco group, with brands sold in more than 200 markets. We employ more than 57,000 people and, with over 200 brands in our portfolio, we make the cigarette chosen by one in eight of the world’s one billion adult smokers. We hold robust market positions in each of our four regions – Americas; Asia-Pacific; Eastern Europe, Middle East and Africa; and Western Europe – and we are leaders in more than 60 markets.

Knowledge, Skills and Experience:

Bachelor's Degree in a relevant area;
Experience in HR Administration with an understanding of HR practices and polices;
French and English language proficiency;
Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
Excellent verbal and written communications across different audiences and channels.
Customer Service - provides services necessary to meet customer needs, identifies
Effective Communication - Demonstrates excellent verbal and written communication skills related to different communication channels and different groups of people

MAIN RESPONSIBILITIES OF THE POSITION:

Provides generalist HR advice and guidance on our HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
Maintains employees' personal records in accordance with policies;
Guides employees and managers in solving requests using the self-service functionalities of HR systems, including redirection to appropriate sources of information;
Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers.