Help desk with German/English
Acest job nu mai este activ!Vezi toate job-urile AKKA Romserv (Akkodis) active.Vezi toate job-urile Help desk with German/English active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.ro |
Angajator: | AKKA Romserv (Akkodis) |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 31.05.2022 |
Remote work: | On-site |
Akkodis Romania team currently counts over 800 engineers and IT experts who work on local and global projects, in industries such as Automotive&Transport, Aerospace&Defense, IT&C, Life Science&Health, Energy&Clean Technology.
We have been active for over 17 years in Romania and have six competence centers in Bucharest, Pitesti, Titu, Iasi, Cluj and Timisoara.
Smart Industry is where digital and engineering converge into a connected world - reshaping entire industries and providing solutions for some of the world’s toughest challenges.
At Akkodis, we bring digital and engineering solutions together, creating a smarter future for everyone.
Customer-service oriented with a problem-solving attitude
Advanced troubleshooting and multi-tasking skills
Technical knowledge of Windows OS
Knowledge of ITIL practices appreciated Basic technical knowledge of Microsoft environment (Active Directory, VPN, Skype, users/groups/OU management …)
Excellent written and verbal communications skills with German and English
Serve as the first point of contact for customers seeking technical assistance over the phone, email or other communication channels
Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events, requirements and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
Co-operate with other members of the IT department
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