Help desk with German/English

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Angajator: AKKA Romserv (Akkodis)
Domeniu:
  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Job la nivel national
    Actualizat la: 31.05.2022
    Remote work: On-site
    Scurta descriere a companiei

    Akkodis Romania team currently counts over 800 engineers and IT experts who work on local and global projects, in industries such as Automotive&Transport, Aerospace&Defense, IT&C, Life Science&Health, Energy&Clean Technology.
    We have been active for over 17 years in Romania and have six competence centers in Bucharest, Pitesti, Titu, Iasi, Cluj and Timisoara.
    Smart Industry is where digital and engineering converge into a connected world - reshaping entire industries and providing solutions for some of the world’s toughest challenges.
    At Akkodis, we bring digital and engineering solutions together, creating a smarter future for everyone.

    Cerinte

    Customer-service oriented with a problem-solving attitude
    Advanced troubleshooting and multi-tasking skills
    Technical knowledge of Windows OS
    Knowledge of ITIL practices appreciated Basic technical knowledge of Microsoft environment (Active Directory, VPN, Skype, users/groups/OU management …)
    Excellent written and verbal communications skills with German and English

    Responsabilitati

    Serve as the first point of contact for customers seeking technical assistance over the phone, email or other communication channels
    Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
    Direct unresolved issues to the next level of support personnel
    Provide accurate information on IT products or services
    Record events, requirements and problems and their resolution in logs
    Follow-up and update customer status and information
    Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
    Co-operate with other members of the IT department

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