Help desk with German/English

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  • Customer support - Client service
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Job la nivel national
    Actualizat la: 31.05.2022
    Scurta descriere a companiei

    Akka Technologies Group, the main player on the engineering and technological consulting market, provides services to large companies in their innovative process. Since 2006, Akka Romserv, the Romanian branch of the group, is one of the most important technical services providers in Romania.


    Customer-service oriented with a problem-solving attitude
    Advanced troubleshooting and multi-tasking skills
    Technical knowledge of Windows OS
    Knowledge of ITIL practices appreciated Basic technical knowledge of Microsoft environment (Active Directory, VPN, Skype, users/groups/OU management …)
    Excellent written and verbal communications skills with German and English


    Serve as the first point of contact for customers seeking technical assistance over the phone, email or other communication channels
    Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process
    Direct unresolved issues to the next level of support personnel
    Provide accurate information on IT products or services
    Record events, requirements and problems and their resolution in logs
    Follow-up and update customer status and information
    Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures
    Co-operate with other members of the IT department