IT HelpDesk Specialist

We are RIAN & Partners, a 100% Romanian concept – recruitment agency and we provide specialized human resources management services within the industrial field.

Our goal is clear and simple: to improve every recruitment and organizational development processes. We support ambitious businesses to find the proper human capital for their development plans. We offer guidance to dynamic candidates in order to find their dream job.

• Experience working with Service Management processes that meet the business needs and are aligned to ITIL best practice;
• “Hands-on” approach, working in a dynamic and fast paced environment;
• Experience working with Routing, WiFi, Windows Operating System;
• Superior command of English;
• Research and self-study attitude;
• Forward thinking and strategic planning;

• Coordinates internal and external resources and Local IT (people from countries are coordinated in agreement also with Local IT Manager);
• Manages the AMS and Projects delivery in his own area mainly for Wan, Lan & IT Security;
• Acts as point of contact for service incidents, ensures service restoration and impact communication, along with chairing post incident reviews and managing actions;
• Testing documentation and execution / Training material and training execution / Deployment;