IT Helpdesk

Employer: Huawei
Domain:
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.05.2022
    Short company description

    Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
    Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
    Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

    We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

    Join us for Building a Better Connected World!

    Requirements

    Administrator of: domain Servers, this includes hardware side, software side and OS optimization; security platform, such as Proxy & Antivirus; Citrix Platform; access Control System; voice & Network; server room.
    Project management: office expansion; implementing new IT solution.
    Administrative: Cost management for IT (budgeting and invoice check); Technical acceptance check for IT works performed by suppliers; IT contracts review.
    Team management: performance evaluation.
    Audit: internal auditor for 27001; department representative during external audit for ISO certification (ISO 27001; ISO 20000; ISand Customer Audit).

    Responsibilities


    An ability to assess each customer/employee's IT knowledge levels;
    Ability to deal with difficult callers;
    Logical thinker;
    Good analytical and problem solving skills;
    Up-to-date technical knowledge;
    An in depth understanding of the software and equipment your customers/employees are using;
    Good interpersonal and customer care skills;
    Good accurate records keeping.

    Other info

    What we offer:

    A professional career in one of the leading multinational telecommunication company
    Challenging work and competitive salary package.
    Monthly meal tickets for each working day - Food first, right? You can use your meal tickets card to a variety of food places and supermarkets
    For a portion of sport, we provide discounts to World Class and 7card
    Referral bonus, You are a model future employee for us, so if you have colleagues, friends with similar profile like yours, please send us as referral and you will be remunerated with referral bonus.
    In love with books? Bookster subscription for avid readers
    Need to shorten your day due to a personal reason? You can access 4h paid leave per month, or add 6 additional annual leave days per year
    We see your value, based on your performance, you will have annual bonus
    SIM Allowance/month
    Transportation allowance – for the days when you come to the office
    HUAWEI TECHNOLOGIES
    HUAWEI TECHNOLOGIES

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