Full WFH - Warranty Representative with Spanish

Employer: Tech Mahindra
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 20.05.2022
    Short company description

    Delivering meaningful connected experiences through employee & customer focused solutions

    We as an organization believe in connected world and connected experiences.

    We believe in the fact that though the business has gone digital in nature but still it is the human i.e. our employees who are the core of every solution and be the growth engine for our business.

    We are the Business Process arm of Tech Mahindra which is a 5.1 billion USD organization with 121,000+ professionals across 90 countries helping 1007 global customers. Tech Mahindra is one of the fastest growing brands and amongst the top 15 IT service providers globally.

    Requirements

    You will be the liaison with technicians, service advisors and service managers at dealerships and manufacturers to ensure all necessary information to provide for each claim, including photos, documentation, estimates, technician notes, etc.

    Responsibilities

    Responsibilities:

    Reporting to the Manager, Warranty Program, you validate warranty service requests and coordinate repairs. You manage record keeping systems and act as the conduit between dealers and OEM
    • Review and resolve all warranty claims and cases, with accuracy and in timely manner, adhering to agreed SLA’s and KPI’S.
    • Follow all manufacturer's warranty company policy and procedures.
    • Have good communication skills while resolving fraudulent and duplicate claims by dealers.
    • Communicate effectively with different stake holders like service advisors, and service managers at dealerships, and OE Aftersales team, while resolving cases and claims.
    • Ensure productivity and accuracy while resolving claims, with a focus of reducing the overall warranty administration spend.
    • Coordinate with different stakeholders while resolving the claims.
    • Be self-motivated to look for areas of improvement and logics to automate the process.
    • Monitor warranty expiry and send reminders to customers prior to expiration dates for availing additional benefits under extended warranty.
    • Monitor and coordinate failed part warranty material physical return to OEM, also monitor scrapping of failed warranty parts at dealerships.
    • Evaluate and determine disposition of Returned Material goods (RMA’s) in a timely manner.
    • Escalate issues and problems to Engineering as necessary; track and follow up to ensure they are addressed and closed within a reasonable time.
    • Develop positive working relationships with all service personnel and management
    • Self-motivated and able to work independently with minimal supervision
    • Have demonstrated commitment to tight deadlines

    Would be great and advantageous if you will have 2-4 years of experience with at least 2-year experience in the parts, service or warranty department of a dealership, junior service technician, or parts sales with basic technical understanding.

    Other info

    Benefits: 

    • Outstanding Recruitment Process and Support offered all the way;

    • Motivating & competitive salary based on your skills & know-how;

    • If you have a financial problem that you want to resolve fast, we got your back by providing salary in advance;

    • We are constantly thinking on how to support you on saving more money, so we are offering discounts to all our partners which are over +600;

    • If you are looking for an international career, now you have the chance to join a TOP 50 IT company also mentioned in Forbes. What is more amazing is that we offer a stable and permanent job, and growth opportunities are always present! Our philosophy is to support, listen, help and train our colleagues to deliver the best results and to keep a positive climate, fresh energy and the possibility to leave your mark in a global company;

    • If you are like us, and you feel good when you help others in need, then you have the amazing opportunity to join our community where we are fighting to make the world a better place by offering Corporate Social Responsibility campaigns;

    • You will also have the opportunity to sharpen your language skillsets with our multicultural environment;

    • We also have an E-Learning Platform where you have the chance to develop further your skills and keep being amazing;

    • We are a company that cares about the employees satisfaction and boosts them by offering an annual bonus payment;

    • Your health has the highest importance to us, and we are proud to say that we offer probably one of the best and Top Tier medical packages from Romania, with the area of coverage also outside the borders and with open doors to all Hospitals and Private Clinics world wide (excluding SUA) up to 100.000 EUR per annum maximum claim;

    (as examples: we have you covered with Health Care checks/ Dental care/ Vision care/ Prescription medicines/ Pre-existing Chronic Illnesses/ Maternity Expenses/ Personal Accident/ Loss of personal effects – as a result of Mugging/ Loss of international driving license/ Loss of baggage/ Delay of baggage/ Trip delay/ Trip interruption/ Emergency hotel accommodation/ Hijacking/ Ambulance transportation and so on)

    • We talked about the body and soul, and of course we are talking about the mind as well, we don’t want you to burn out, so we are supporting you by offering a vacation bonus if you take at least 10 consecutive days, because we are really thinking of you and how much quality time is important to us all as relaxation and health;

    • Together we are making a difference, that’s why you will have constant support and counselling all the way up!

    • We do love our happy moments so in order to celebrate with you, we are offering you a bonus for the birth of your child.

    • We are here for you and got your back even in a tragic event or unforseen situation by offering a bonus payment;

    • Meal vouchers with the value of 20 RON per voucher for food or groceries;

    • We do support you in having a balanced life and to boost up your immunity (especially in this period of time) by offering a reimbursement for Sports subscription;

    • At Tech M. we are all bonded together and appreciate one and another, and we want to show our appreciation and joyfulness together with you on Children’s day by offering Gift Tickets; and of course, for Woman’s day as well, because they are making our lives more colorful;

    • By ranking together and growing into something beautiful, we offer the possibility of personal time off based seniority;

    • Hang on, we are almost close at the bottom, we want you to have fun at work, so we are offering our relaxing room to your disposal, we have it all, from PlayStation 5, to Ping-Pong, Cards, Darts, Pool Game, Books and Puzzle;

    • If you think like us, that together we are stronger, and can imagine yourself playing pool, darts, competing at FIFA on the PS5, or playing other games with your friend/s, that is even better. We offer a recommendation bonus of 500 EUR;

    • The most important of all is that we have super hyped colleagues and great working atmosphere with a lot of positive energy, and this is our game changer, because we truly value you the most;

    • When you drink your coffee or favorite beverage, you can enjoy the amazing view of the city from the rooftop from Vox Technology Park;

    • We are thinking unconditionally towards our colleagues needs and we put in first place our health by providing a safe and also a work life balance system, because we want you to thrive in our community beside us, and we are always hooked into the positive work life balance of our colleagues by not only promoting but also providing a Work From Home scenario. At the end you choose how you would like to work and from where;

    • We are pet friendly (you can bring your pet at work);



     Age, is just a number, please don’t be afraid to apply! We are here for you always! Give us a call and someone awesome from our Recruitment Dep. will contact you and discuss about the positions we have open at the moment, future opportunities, or about the local market. You are at one phone call away of potentially changing your life by boosting your career!