Global Network Manager

Edenred is a pioneer, a tech leader and the everyday companion for people at work across the world.
Our 12,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic #tech projects.

Required skills & profile

• 10 years minimum of professional experience in Infrastructure management including operational roles in international and multicultural environments
• Good technical skills in Infrastructure and especially on Network and Security solutions (SD-WAN, Checkpoint, Cisco, WIFI, Firewall, Proxys, WAF, VPN …)
• Troubleshooting experience
• Transversal, vertical and remote Team management
• Financial and project management skills
• Great intellectual agility and ability to deal with multiple topics in parallel
• Rigor in organization, formalization and planning
• Negotiation skills
• Strong appetite in service delivery and End User eXperience
• Solution oriented
• Flexible and open mindset
• Excellent interpersonal relationship ability
• Enthusiasm and dynamism
• Humor and patience
• Appetites for digital and technology
• Fluent in English
• French, Spanish, Portuguese appreciated

Position SCOPE & Key Responsibilities

• Define 3 years plan strategy for all Network services
• Define Network services technical solutions and standards
• Define and implement yearly roadmap to apply global strategy: specific focus on move to SD-WAN (with Azure & AWS hubs) and remove most MPLS technologies.
• Deliver best in class Network services to all Business units including production and request management.
• Adopt and run a worldwide operating model in an ITIL and agile framework.
• Develop and publish regular dashboards and KPI’s to all Network stakeholders (Business Units, IS, corporate functions). Monthly dashboards will include service availability, project status budget follow up and process/quality measures.
• Manage all Network team staff (sourcing, day to day management, workload)
• Maintain sharp capacity planning and arbitrate if needed based on workload capacity, business Units expectations, infrastructure roadmaps, security requirements and budget.
• Develop global network team mindset, collaboration and team work worldwide
• Manage Network global budget and respect yearly P&L
• Define and update regularly Network service catalog and BU’s usage consumption
• Act as an advisor for all Business units on network consumptions and make recommendations on costs management.
• Define and deliver efficiency plans to optimize quality, security, time to market and budget.
• Renew and negotiate all Network related contracts (Forcepoint, BT, Cisco, Checkpoint…)
• Work very closely with security team and global CISO to define global security and operational policies for network and filtering devices
• Work closely together with relevant Business Unit/Business Line leaders and their IT leaders who act both as clients and dotted line managers in Global Technology organization
• Cooperate closely with all other Infrastructure teams (Workplace/Cloud/Transversal services Center of Expertise, other AREA managers, , PMO Office, Strategy) and Global Technology teams (Architecture, Front/Middle/Back Office applications, Security, PMO and Finance).
• IS a member of global Infrastructure leadership team including Zone leaders (Americas, EMEA, APAC) and Workplace, Cloud, IS transversal Services Center of Expertise Managers, and PMO.
• Continuously propose service improvement and new functionalities.

Joining us means:

• Taking part in an ambitious corporate project
• Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day
• Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit.

Because:

• You will greatly contribute to build the project that will improve the customers’ experience on an international level
• You will get exposure to various global cultures and teams
• You will be working with the newest technologies to build a new platform from scratch
• We offer you a very pleasant working environment, in the heart of Bucharest
• We also have for you: meal tickets, holiday vouchers, health subscription, flexible hours, work from home, flexible benefits system, on-the-job training & e-learning platforms.
And we do not stop here!