Support Developer

Employer: Edenred Digital Center
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 24.05.2022
    Short company description

    Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries.
    Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
    The Edenred Digital Center (EDC) in Bucharest, Romania is Edenred Group's largest Digital hub for strategic Tech projects.

    Requirements

    • Required skills & profile
    • » + 2 years of experience in a technical support role
    • » Bachelor’s Degree in Computer Science or related engineering discipline is appreciated
    • » Good communication skills, listening & understanding
    • » Good teamwork, solution oriented and customer focus
    • » Able to work in a fast-paced environment, including prioritizing and multi-tasking while paying close attention to detail
    • » Must be able to quickly assess issues and react to changing circumstances and new information
    • » Fluent spoken and written English
    • » Proven experience in Java, Linux, knowledge in API development or support is a plus
    • » Knowledge of SQL (PostgreSQL), Redis Cache, Azure Private Link is a plus

    Responsibilities

    • Position SCOPE & Key Responsibilities
    • Reporting to Support Development Lead, the Support Developer would be responsible for:

    • 1. Analyze application logs and alert
    • » Goal: Monitor application logs and performance
    • » Main activities: Daily checks, Contact dev team if needed, Contact business 1st line if needed
    • » Deliverables: Bug analysis, Bug tracking
    • » Skills: Communication, proactive mindset

    • 2. Analyze and report customer issues
    • » Goal: Understand the business process that is not working as expected
    • » Main activities: Contact Business 1st line to understand the issue, Analyze the issue, Report the issue to the development team
    • » Deliverables: Bug analyze, Bug tracking
    • » Skills: Communication, JSON, Java
    • 3. Recurring meetings with business 1st line
    • » Goal: Report progress on current bug fixing
    • » Main activities: Follow the development team activities to inform the business 1st line of the current progress
    • » Deliverables: Report on open bugs, Meeting notes
    • » Skills: Communication, understanding of business needs, fluent English

    • 4. Assist business 1st line with Production parametrization
    • » Goal: Do some configuration changes on the application
    • » Main activities: Ensure that the requested configuration changes are correct, Test the new configuration, Follow the deployment of the new configuration
    • » Deliverables: Change management ticket and follow up
    • » Skills: Rigorous testing skills, understanding of business needs, ability to work with other teams

    • 5. Assist operation teams
    • » Goal: Assist operation teams when deploying a new release
    • » Main activities: Provide Operation with a complete runbook of the process, validate each
    • » step of the deployment, test the deployment, Communicate tests result
    • » Deliverables: Test plan, Deployment validation
    • » Skills: Rigorous testing skills, ability to work with other teams

    Other info

    Joining us means:
    • » Taking part in an ambitious corporate project
    • » Becoming part of a team that embraced the digitalization challenge and enjoys this transformation every day
    • » Living our values every day: passions for customers, respect, imagination, simplicity, entrepreneurial spirit.

    • Because:
    • » You will greatly contribute to build the project that will improve the customers’ experience on an international level
    • » You will get exposure to various global cultures and teams
    • » You will be working with the newest technologies to build a new platform from scratch
    • » We offer you a very pleasant working environment, in the heart of Bucharest
    • » We also have for you: meal tickets, holiday vouchers, health subscription, flexible hours, work from home, flexible benefits system, on-the-job training & e-learning platforms.