Operations Management Specialist with German- Bucuresti-

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

We are looking for a candidate with:

2-3 years work experience in customer interaction/ multicultural environment
Excellent time management
Problems identification and strategic thinking
Solution oriented
Strong communication skills

Bachelor degree or in course of obtaining
Fluency in English and German

The Customer Operations Specialist works within a European, multicultural and fast moving business environment, within the area of order fulfillment. He/ she is located in a central order management team

Manages customer/partner backlog to ensure that appropriate actions are taken to deliver orders within agreed SLA and according to business need
Provide backlog analysis and summary report to customer and account team if and when required, in due time and with accurate information, as per the received requests.
Manages all claims, exceptions and special requests in the area of Customer Operations, in due time and in alignment with agreed procedures/policies, as per the received requests.
Ensures all orders are invoiced and closed in the systems, if not the case takes action to trigger the necessary invoice or provide the business justification to leave the billing open
Provides consultancy and guidance to customer on order management cycle
Delivers the requested tasks in due time

AG29042022