Customer Service Representative with German

Employer: WNS Global Services
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.05.2022
    Short company description

    WNS Global Services is a recognized leader in business process outsourcing (BPO).

    We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.

    We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!

    Requirements

    Company Description

    WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

    We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

    Qualifications

    Ideal candidate for the Customer Service with German position:

    • Outstanding communication skills, both written and verbal
    • Demonstrated ability to handle multiple tasks
    • Excellent time management skills
    • Computer skills, including typing
    • Minimum of one (1) year of contact center and customer relationship management experience as evidenced by applicable documentation


    Additional Information

    Our offer:

    • Bonuses for your results;
    • A friendly atmosphere and a multinational environment.
    • Meal tickets (15 RON/Day);
    • Wide range of development and training options (including soft skills and language courses);
    • Medical coverage;
    • Bookster and Benefits Online for you to enjoy your hobbies.
    Job Description

    RESPONSIBILITIES

    • Act as a single point of entry for all calls and cases related to:
    • Telephone support for our business customers
    • Advice on travel products such as flights, trains, rental cars, hotels via Amadeus
    • Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
    • After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
    • Receiving, updating and/or logging all requests
    • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
    • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual

    Responsibilities

    Job Description

    RESPONSIBILITIES

    • Act as a single point of entry for all calls and cases related to:
    • Telephone support for our business customers
    • Advice on travel products such as flights, trains, rental cars, hotels via Amadeus
    • Assistance to travelers during unexpected travel difficulties, e.g. flight delay, bad weather, etc.
    • After-sales support for customer inquiries, e.g. cancellation, complaints, rebooking
    • Receiving, updating and/or logging all requests
    • Routing the case to the appropriate person or entity in accordance with the Procedures Manual and the SLAs for Response and Resolution
    • Escalating issues and requests to the appropriate person or entity for Resolution in accordance with Escalation procedures provided in the Procedures Manual