Senior IT Engineer for Customer Support - IT (TM)

Do you want to be a Senior IT Engineer for Customer Support? These should spark your interest :

#LI-Hybrid

* Involved in ensuring the smooth operation of the Customer Support service chain (including infrastructure, databases, supporting services)
* Raise Service effectiveness and performance by presenting automation and improvement options to management, as well as communicating and implementing them in the team
* Involved in producing, reviewing and evaluating reports on Service performance and achievements on a regular basis
* Involved in for the Customer Support Quality Management by performing sample inspections of tickets
* Performing analytics of quality data by applying quality rules
* Responsible for Quality audits of global Situation Management, Complaint Management and Service Desk teams
* Involved in Quality audits of Mobility Services team
* Provider steering and regular service review meetings for Mobility Services

This is what it takes to be a successful Senior IT Engineer for Customer Support:

* Experience in Customer Support
* Ability to work and collaborate with cross-functional teams
* A good understanding of IT Services and standards
* IT Service Management experience (Change Management, Incident Management, Problem Management, Capacity Management etc.)
* Willingness and ability to work in a global distributed team
* Good organizational and planning skills
* Good communication and presentation skills
* Problem Solving ability
* Good Analytical skills
* Fluently speaking/writing in English (German is a plus)

What we offer:

Pay for Performance:

* Achievement Bonuses and Rewards;
* Relocation Bonus for non-Timisoara Residents;
* Recommendation Bonuses for new team members;
* Flexibility Program including flexible hours, mobile work and sabbaticals.

Wellbeing:

* Health & Wellness (Private Health Insurance, Life Insurance, Sport activities etc.);
* Different discounts (glasses, tires, medical, shopping);
* In-house restaurant & coffee corners.

Life-Long Learning:

* Technical, Soft Skills & Leadership trainings;
* Dedicated Programs and Conferences;
* Free Language Courses (English, German, French etc);
* Access to e-learning platforms;
* Career development opportunities (local and international);
* Internal development communities (Experts, Agile Community of Practice, Artificial Intelligence etc).

Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2021, Continental generated sales of i33.8 billion and currently employs more than 190,000 people in 58 countries and markets. On October 8, 2021, the company celebrated its 150th anniversary.