Platform Support Specialist

Employer: InCrys
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 24.05.2022
    Short company description


    This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

    We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

    With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.


    • Experience in Linux (various distributions) Administration
    • Expertise in VMWare Administration
    • Experience with installing, configuring, and administration of GPFS, IBM BPM, IBM Operational Decision Manager
    • Ability to comprehend and respond to process changes, exhibit adherence and make judgmental decisions
    • Knowledge of best practices and IT operations in an always-up, always-available service
    • Ability to communicate effectively with audiences of varying technical aptitudes
    • Ability to work well with the team and on various projects (shared team environment)
    • Ability to learn from other members of the team
    • Ability to perform tasks with little supervision
    • Ability to work under pressure and remain decisive
    • Ability to conceptualize problems
    • Willingness to learn new things & technologies (Site Reliability engineering direction)
    • Communicative competence (pro-active)
    • Should be able to mentor junior members of the team
    • Should act as a role model
    • Flexible if the workflow is changing
    • Fluent English (spoken and written)
    • Team player
    • Highly motivated

    Nice to have:

    • Understanding of PureApplication Systems solution
    • Experience with middleware components (Websphere, DB2)
    • Experience with automation/configuration management using tools like Ansible, Chef, or an equivalent
    • A working understanding of code and script (PHP, Python, Perl, and/or Ruby)
    • Experience with backup tools such as Tivoli TSM
    • Experience with system monitoring tools implementation and analyzing results
    • ITIL Certified


    • Supporting remotely of hybrid cloud infrastructure based on the local delivery framework
    • Responsible for uptime, performance, reliability, scalability, security, and high availability of infrastructure machines
    • Troubleshoot performance issues, OS configuration, and hardware failures and apply fixes
    • Support incidents and perform root cause analysis for service interruption issues. Fix the root cause, not the effect
    • Create and implement change requests for incidents/problems as needed
    • Ensure compliance with security guidelines
    • Work closely with application teams on troubleshooting issues as well as planning requirements for new servers
    • To exchange and handover skills and solutions to other areas within our client
    • Identify and implement potential points for automation (proactive or agreed upon with customer)
    • Agree and define work methodology for DevOps with the customer and our client
    • Deploy coding and automation based on the customer and our client agreed-upon methodology
    • Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams. Maintain expert level of knowledge in areas of expertise

    Other info


    • Private medical insurance - for the employee; can be extended for other family member
    • Work from home - according to InCrys internal policy
    • Learning&Development - customized personal and professional development programs, access to e-learning platforms
    • Teambulidings
    • Wordclass and AFI card discount

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