Service Desk with German

Angajator: ManpowerGroup Romania
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Timisoara
  • Job la nivel national
    Actualizat la: 27.05.2022
    Scurta descriere a companiei

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Cerinte

    Manpower Romania is recruiting a Service Desk with excellent German for one of its client. Our client is a global company that is activating in IT sector. This position is based in Bucharest or Timisoara.

    Job Skills:
    - University education - Technical degree or Microsoft certifications is a plus;
    - Awareness on Microsoft Operating Systems local & remote administration and Microsoft Office family applications is a plus;
    - Experience of providing remote IT support is an advantage;
    - Excellent communication and customer service skills;
    - Good command of German Language;
    - Good command of English Language;
    - Flexibility to work shifts;

    Responsabilitati

    Job Responsibilities:
    - Manages customer interactions & records reported issues in the ITSM;
    - Answers the customers' contacts via agreed channels and record reported issues;
    - Identifies issues, apply fixes and investigate root causes using internal instructions;
    - Provides technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail;
    - Screens, refers, and diagnoses internal inquiries and work requests relating to PC maintenance;
    - Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner;

    Alte informatii

    Offer:
    - Competitive salary package;
    - Attractive benefits package;
    - Flexible working: On site/Hybrid/Remote;
    - Learning & development programs;