Service Delivery Coordinator

Crosswork este o companie de recrutare la nivel national, cu birouri in Bucuresti si Iasi, ce ofera atat servicii de recrutare cat si de munca temporara si administrare de personal.

Skills and experience:

• Very good written and verbal communication skills in the known foreign language;

• Advanced knowledge of English;

• Very good skills in organizing and planning the activity of Process and quality management;

• Advanced knowledge of office package.

Operational responsibilities

• Responsible for coordinating the steady state service delivery to multiple client accounts promoting; the continuous improvement of productivity, service quality and customer satisfaction;

• Delivering service that meets SLA and delights the customer;

• Developing strong internal and external relationships;

• Cost control through a proactive financial approach;

• Assisting the Service Delivery Manager in the transforming and growing the business.