Automation Support Specialist

Angajator: AECOM
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
  • Job la nivel national
    Actualizat la: 19.04.2022
    Scurta descriere a companiei


    - 1-2 years of experience in development and/or support of RPA technology (UiPath is a distinct advantage)
    - Relevant UiPath certifications
    - Flexible to work shift-patterns including weekends and evenings across 24/7
    - SQL, Oracle or other databases knowledge is necessary
    - Minimum 2 years’ experience in programming .NET (C#, C++, VB or Java)
    - English Advanced


    - Monitor automated processes to ensure successful execution as per defined schedules
    - Monitor Termination / Failure of robots, take corrective actions (minor enhancements & fixes) & providing timely responses
    - Meet SLA requirements and the internal procedural workflow, manage tickets;
    - Raise incidents for abnormal Termination / Failure of different applications which the robot interacts with & follow up till closure
    - Support existing robots’ servers, Orchestrator, Insights, Process Mining whenever necessary
    - Raise platform related issues to UiPath vendor and manages issues resolution
    - Restart robot based on the Handbook / Manual
    - Triage or escalate alerts from robots, Orchestrator or Insights
    - Manage multiple robots and increase the availability for effective utilization of robots
    - Periodic health check of automation resources (license availability, updates, patches, restart actions)
    - Incident/outage/change management
    - Report Weekly metrics and analysis using UiPath Insights and conduct periodic customer satisfaction reviews and meetings.
    - Coordinate with respective business teams to get the robot working to their expectation and respond to alerts, escalations and stakeholder communication;
    - Coordinate with Network, security and other technology teams as required

    RO: Acest job este deschis si candidatilor din Ucraina;
    EN: This job is open to candidates from Ukraine;