Claims Management Specialist (French speaker, permanent contract)

Employer: Tenneco
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 18.05.2022

    Job Description

    This is a great opportunity to join us as a Claims Management Specialist (French speaker, permanent contract) in our Customer Service Back-Office Department in Bucharest where you will be responsible for managing customer claims and returns for France, claims linked to deliveries (quantity & part discrepancies, damaged parts, lost in transit etc.), quality & price adjustment in full coordination with Order management team, Cash collection team, Sales team.

    You will also deal with customer stock cleaning & customer returns: issue goods return authorization to customer & related credit notes, upon warehouse inspection results.

    Claims and returns management are done in SAP Hybris C4C and SAP ERP where status updates are done status and followed-up accordingly until completion. Run recurrent reports on the progress of the claims and returns.

    Key Responsibilities

    Claims management

    • Upon receipt of claim (portal, written form, file etc.), follows the procedure. Coordinates with related departments to accept or reject the claim & answer to customer accordingly
    • Inputs the related credit/ debit note request. Edits document & sends information to customer & eventually cash collection team

    Goods return

    • After internal request assessment & following internal procedure, sends to customer the authorization or rejection to return, according to existing approval matrix
    • Upon receipt of the warehouse, goods return analysis (file or fax) uploads order return and / or creates final billing document = return credit note. Inform Cash collection & forward to customer in conformity to procedures
    • Coordinates collection of used parts & refund of caliper cores together with customers, forwarder & supplier according to process in place

    Others & coordination

    • Inputs requests for customer account creation or change
    • Intercompany flows follow up
    • Closely coordinates activity with Order management team, Sales & Finance
    • Makes sure shared point information is always up to date with latest procedures
    • Seeks for process improvement, pro-active problem solving & participates to workshops

    Required Skills

    What will make you successful

    • 1-2 years of experience in a commercial environment
    • Bachelor’s degree
    • Good process management skills
    • Customer focused
    • Capable of versatility & adaptability
    • Capable to work in multi-cultural environment
    • Business process knowledge
    • SAP and data warehouse knowledge nice to have
    • MS–office Suite
    • Ability to work in team and to take initiatives
    • Fluent in English and French (mandatory)

    What we offer

    We want to make you feel welcomed, challenged and inspired and so we’ve made sure to carefully put together a blend of benefits meant to boost your health and well-being, to ensure your personal and professional growth and also your integration in a pleasant day-to-day working environment.

    What You Can Expect Next

    Our team is ready to act immediately on those candidates who are the best fit for the role. You’ll first hear from someone in Talent Acquisition to schedule a phone screen, and then the next step will be a personal interview with our Hiring Manager. We pride ourselves on moving through processes quickly, and you can be sure of transparency and prompt communication throughout.

    There's never been a better time to join the team at Tenneco!

    Tenneco Inc., a +$17 billion global manufacturing company with over 80,000 employees, is pioneering global ideas for cleaner air, and smoother, quieter, and safer transportation. We're one of the world’s leading designers, manufacturers and distributors of Performance Solutions, Aftermarket, Powertrain and Clean Air products and technology solutions for diversified markets, including light vehicle, commercial truck, off-highway equipment and the aftermarket.

    We serve our customers from 150 manufacturing facilities, corporate offices, engineering and technical centers around the world, delivering advanced technologies, quality products, powerful brands and outstanding engineering and manufacturing capabilities. We go to market with a portfolio of 30 of well-respected and enduring aftermarket brands – 14 of which are 100 years old or more, such as Champion®, Ferodo®, Moog® or Monroe®.

    In Romania, we are present with our former Federal-Mogul Motorparts locations in Bucharest, where we have a Global Business Services Center and in Ploiesti, with a Braking Products Plant.