Partner Support Specialists

Angajator: Gi Group Romania
Domeniu:
  • Customer support - Client service
  • Turism
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • Cluj Napoca
  • Targu Mures
  • Actualizat la: 19.05.2022
    Scurta descriere a companiei

    Gi Group este una dintre cele mai mari companii de resurse umane la nivel mondial, oferind servicii pentru dezvoltarea pieței forței de muncă. Grupul oferă servicii de muncă temporară și permanentă, recrutare și selecție, servicii de consultanță și training cât și alte servicii complementare.

    Cerinte

     Fluency in spoken and written English.
     Other European languages (Spanish, French, German, Italian, Nordics) are a plus.
     Strong communication, interpersonal, and client relationship management skills.
     Good negotiating and influencing skills.
     Accuracy, research skills, and attention to detail.
     Ability to anticipate and solve problems.
     Ability to work under pressure and to tight deadlines.

    Responsabilitati

     Control a call through an effective communication technique – call management.
     Build relationships with clients and suppliers by listening actively, questioning appropriately, and by providing updates and feedback.
     Adapt to and handle changing situations and environments.
     Resolve conflicting situations by using effectively the interpersonal skills.
     Resolve problems by clarifying issues, researching and exploring answers and alternative
    solutions, implementing solutions, and escalating unresolved problems.
     Provide suitable alternatives when required and offer detailed information to customers and agents.
     Maintain calm and the appropriate mental state in case situations and emotions escalate to a higher level – manage stress.