SAP Supply Chain Expert

Employer: leoHR
Domain:
  • Acquisitions - Logistics - Supplies
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 22.05.2022
    Short company description

    leoHR furnizeaza servicii de selectie si recrutare specializata, livreaza servicii si strategii in zona de retentie prin serviciul star – Stay Interview: stayIN, servicii de consultanta in managementul resurselor umane, precum si servicii de formare profesionala / training.

    Requirements

    • Minimum 3 years of IT experience with 2 years as SAP Supply Chain analyst/consultant
    • Bachelor's Degree in Engineering/ Computer Science/Information Technology or equivalent
    • Fluent in English, it is mandatory
    • Strong experience in incident and problem-solving management
    • Good knowledge of SAP technical scope
    • Experience in writing user guides, knowledge base entries
    • The presence of mind to respect the limits of discretion and escalate important/urgent issues to management where appropriate
    • Utterly trustworthy, honest and reliable

    Responsibilities

    The SAP Supply Chain Expert is in charge of acknowledging incident / service request & request for changes for the SAP supply chain scope, analyzing and solving the issues in accordance within the SLAs.
    Main Tasks:
    To provide support & expertise for any incidents or changes on SAP supply chain modules MM, WM, Purchasing & PP.
    In particular, she/he will
    • acknowledge and classify the incoming incidents in the helpdesk system respecting the defined SLAs;
    • support the business in the use of SAP system, in the respect of the established SAP Core Model procedures and best practices (‘How-to' requests)
    • Provide the users with existing user-guides and/or create new user guides and documentation where necessary;
    • support the business with exceptional updates of data in the SAP system when necessary or other service requests;
    • manage Request for change (evolution) through standard Change management
    • Insure that the resolution of the service requests is well documented in order to contribute to the IT Support knowledge base
    • Contribute to the proactive identification of business needs for system evolution and enhancement.

    She/he will also be responsible for supporting other applications or interfaces, in the supply chain domain, and strictly related to SAP, in collaboration with external partners.