Technical Business Analyst

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Employer: InCrys
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Sibiu
  • nationwide
    Updated at: 19.06.2022
    Short company description

    A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

    This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

    We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

    With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

    Requirements

    • SQL
    • Basic understanding of Java, Wildfly, Windows Server, ESB/EMS architectures, SOAP, REST, XML, JSON
    • Scrum methodology understanding
    • How to abstract from single data field of an interface to strategic E2E view of a business process
    • English (German would be a plus)
    • Processes in retail logistics (would be a big plus)

    Responsibilities

    • Coordinate with the development team the resolution of day-to-day production issues and prevent reoccurrence
    • Analyse the tickets flow of individual markets
    • Coordinate the informational flow between the 2nd level support team and 3rd level support team
    • Coordinate with the team to identify recurring error patterns, analyse and propose optimization plans
    • Discuss operational challenges with the DEV team
    • Mediate between PO and DEVs regarding feasibility of implementation
    • Create concepts, user stories and documentation
    • Coordination with business units and neighboring teams
    • Coordination of the service provider for the development of the app
    • Communication of rollouts, migration scenarios, etc.
    • Creating specifications for change requests
    • Creation and execution of SQL scripts for configuration adjustments
    • Creating and executing tests
    • Participation in cross-team E2E tests
    • Training of the service desk staff

    Other info

    Benefits:

    • Private medical insurance - for the employee; can be extended for other family member
    • Work from home - according to InCrys internal policy
    • Learning&Development - customized personal and professional development programs, access to e-learning platforms
    • Teambuildings
    • Worldclass and AFI card discount

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