Operational Sales and Service Representative (with French)

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Vezi toate job-urile HRS Romania active.


Vezi toate job-urile Operational Sales and Service Representative (with French) active pe Hipo.ro

Vezi toate job-urile in Customer support - Client service active pe Hipo.ro

Vezi toate job-urile in Vanzari active pe Hipo.ro

Angajator: HRS Romania
Domeniu:
  • Customer support - Client service
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 06.07.2022
    Remote work: On-site
    Scurta descriere a companiei

    Moving forward is impossible without the initial drive to do things differently. Our business is all about the people we come across, whether it's in our everyday interactions or in our vision for the brand.

    Cerinte

    • Fluent in French;
    • Medium English (English is our company language);
    • Business Education or relevant Customer Service Experience (min. 1 year);
    • Ability to understand Technical Products, Radiology and Digital;
    • Experience working with Microsoft Office Package, (SIEBEL and SAP would be an advantage);
    • Attention to Detail;
    • Good Interpersonal Skills;
    • Ability to Work in a Multi-Cultural Environment.

    Responsabilitati

    1. Order Management & Customer Service:
    • Processing orders received from Dealers (Order Input, Product Availability Checks, Order Confirmations, Price Letter, Promotion Plans, Service Offerings etc.) for spare parts and service, in a timely and qualitatively compliant fashion;
    • Cooperation with the Credit department on Invoicing (Billing Verification, Credits, Commercial Invoices etc.);
    • Cooperation with Logistics on delivery tracking, warehouse and transportation claims and returns organization;
    • Cooperation with field Sales; share of information on important customer/process issues;
    • Response to Dealer Queries (Order Status, Delivery Schedule, Billing Discrepancies, Credit Changes etc.) related to spare parts and service process.

    2. Other related responsibilities:
    • Handle simple product complaints and general technical questions (ex.: finding the spare part number in Pricelist, answering if the product is / or is not under warranty);
    • Calculation of warranty / pro-rata remaining on products and advice to dealers on the handling of repair/exchange / upgrade;
    • Processing of Service Reports and invoicing of service interventions;
    • Pricing Communications, Dealer Discount Monitoring etc.;
    • Support Implementation of Promotions related to spare parts and service.

    Alte informatii

    Only eligible candidates will be contacted in a maximum of 2 weeks. All information will be treated as strictly confidential.

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